Operations Manager (Front of House)

Compass Group UK & Ireland; Plymouth; On-site; GBP 38,000 - 43,000; Full time

Job summary

A leading hospitality service provider is seeking an Operations Manager for HMS Drake. This high-impact role requires proven leadership in managing large teams and contracts, ensuring exceptional service delivery in a dynamic environment. The successful candidate will drive improvements and maintain high operational standards across all service areas.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Healthcare benefits including access to a Digital GP

Exclusive travel discounts

Discounts on food shops

Cinema ticket discounts

Cash rewards for spending

Free wellness and mindfulness classes

Qualifications

• Proven leadership in Middle-Senior management roles (£2M + contract value).
• Experience leading large Front of House teams.
• Full UK Driving License.

Responsibilities

• Drive continuous improvement and operational efficiency.
• Ensure compliance with all company and client requirements.
• Manage financial targets and optimise budgets.

Skills

Leadership

Financial acumen

Stakeholder management

Communication

Operational efficiency

Job description

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Job Introduction

Operations Manager (Front of House) - HMS Drake

Location: HMS Drake
Salary: £38,000 - £43,000 per annum (dependent on experience)
Hours: 40 hours per week | Monday-Friday
Reports to: Contract Director
Direct Reports: 5 Direct Reports | Oversight of 52 Staff
Services: Hospitality, Catering & Bar
About the Role

We're looking for a dynamic and experienced Front of House Operations Manager to lead operations at HMS Drake. This is a high-impact leadership role, overseeing service lines across Hospitality, Bar & Mess Functions. You'll manage key relationships with our customer-Naval personnel and Ministry of Defence stakeholders-while driving operational excellence and exceptional service delivery.

You'll lead a team of 5 direct reports and oversee approximately 52 team members, ensuring consistent quality, compliance, and efficiency across all service areas. Managing a contract value in excess of £2M.

Key Responsibilities

• Drive continuous improvement and operational efficiency
• Ensure compliance with all company, client and legislative requirements
• Manage labour strategy and performance KPI's
• Achieve financial targets and optimize budgets
• Build strong client relationships
• Lead HS&E initiatives
• Oversee licences, continuity planning and emergency readiness
• Develop employee capability through training and leadership
• Ensure subcontractor compliance and governance standards

About You

• Proven leadership in Middle-Senior management roles (£2M + Contract value)
• Strong financial and operational acumen
• Excellent communication and stakeholder management
• Track record of delivering change and driving results
• Experience leading large Front of House teams
• Flexible, proactive and aligned to company values
• Full UK Driving License

Why Join Us?

• Lead meaningful change
• Deliver exceptional client outcomes
• Work with an engaged, professional team

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/0606/78322001/52743167/SU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!