Operations Manager - Fleet

Lord Search & Selection; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading fleet management company in Solihull is looking for an Operations Manager to oversee cross-functional teams within their Birmingham office. The role focuses on enhancing operational efficiency, meeting KPI standards, and promoting exceptional customer service while ensuring staff training and satisfaction.

Benefits

Health Insurance

25 days annual holiday entitlement

Discounted gym memberships

Pension matched up to 5%

Death in Service 4 x salary

Qualifications

• 5+ years in operational/call centre management.
• Experience with operational budgets.
• Understanding of call centre technologies.

Responsibilities

• Lead contact centre and operational teams.
• Ensure KPI/SLA compliance.
• Develop and implement strategic plans for performance.

Skills

Operational Management

Leadership

Time Management

Budget Management

Customer Service

Job description

Operations Manager Fleet

Solihull

Experience Dependent

Hybrid

Our client are an award winning fleet management company who are continuing to grow yearly. They are seeking an operations manager to join their Birmingham office. The role will be responsible for a range of cross functional teams and ensuring KPI s/SLA s are met with an eye on future development.

Responsibilities Operations Manager Fleet

• Providing leadership to the contact centre, maintenance management, VOR and compliance management services
• Promotes outstanding customer service, facilitates workflow, monitors productivity, and ensures staff compliance with policies and procedures.
• Develops and evolves operational/call centre teams forecasting to position staffing with customer volumes.
• Coordinates and supervises day-to-day workflow in the core operational teams
• Maintains a calendar of internal events, holidays and new customer implementations for proactive staffing alignment.
• Promotes positive culture and ensures that the staff receives proper training to demonstrate abilities to meet client expectations and our clients standards.
• Monitors operational teams activity to ensure that KPI standards are met and maintained.
• Creates and implements strategic plans for improved team performance.
• Continually looks for ways to improve the performance of the operational/call centre teams by identifying and implementing work efficiencies through process improvement techniques.

Qualification/Experience Operations Manager Fleet

• 5 + years of operational/call centre management experience required.
• Experience with developing and managing operational budgetary requirements.
• Thorough understanding of Call Centre Technologies and customer tracking systems.
• Workforce management experience essential.
• Excellent time management skills, with a proven ability to meet deadlines
• Strong supervisory and leadership skills
• Ability to prioritise tasks and to delegate them when appropriate
• Ability to function well in a high-paced work environment

Benefits - Operations Manager Fleet

• Death in Service 4 x salary
• 25 days annual holiday entitlement + Birthday + Bank Holidays
• Health Insurance
• On-site Parking
• Employee Assistance Programme
• Discounted gym memberships
• Access to flu vaccinations
• Mental Health First Aiders / Mental Health Employee Champions
• Free eye examinations
• Salary Exchange - Holiday purchase scheme (up to 3 days)
• Salary Exchange - Car Scheme
• Private Health cover for employees >10 years service
• Health Cash Plan (Medicash)
• Employee Referral Scheme (GBP1,000 on successful recruitment)
• Permanent Health Insurance
• Company sick pay
• Free Breakdown cover (eligible employees service related)
• Pension matched up to 5%.

For more information on this role, please contact Andrew Haddon on (phone number removed) or send a copy of your CV to (url removed)

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