Operations Manager – Financial services – London

Business Money Promotions Ltd; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services provider is seeking an experienced Operations Manager in London. The role involves improving processes and ensuring high-quality customer service. Key qualifications include experience in managing customer-facing teams and strong communication skills. A competitive salary and benefits package are offered.

Benefits

Market leading salary

Significant benefits package

Generous bonus scheme

Qualifications

• Experience within the financial services sector or in a regulated environment.

Responsibilities

• Implementing, tracking, and reporting on Key Performance Indicators.
• Driving operational excellence within the team.
• Providing high quality customer service through various channels.

Skills

Experience of managing and motivating customer facing administration

Excellent communication skills: written and verbal

Excellent organisational skills

Demonstrable process improvement experience

Analytical and problem-solving skills

Solid relationship building and stakeholder management skills

Experience managing loan transactions and drawdown processes

Tools

Excel

Job description

Operations Manager – Financial services – London

An excellent opportunity has arisen for an experienced Operations Manager within a leading independent provider of specialist financial services in the UK.

The role is responsible for implementing, tracking, and reporting on Key Performance Indicators and driving operational excellence within the team to improve the processes and controls. Additional to this you will be responsible for providing, and ensuring the team are providing high quality customer and partner service through the telephone, email and postal engagement channels. This is a hands-on role for a proactive individual looking to make an impact.

Skills & Experience

• Experience of managing and motivating customer facing administration
• Experience of working with and managing third party relationships.
• Excellent communication skills: written and verbal
• Excellent organisational skills, with a demonstratable ability to plan and prioritise work in order to meet challenging
• Demonstrable process improvement experience
• Diligent and detail orientated to ensure that information presented is up to date and
• Analytical and problem-solving skills – ability to interrogate and summarise data using Excel.
• Solid relationship building and stakeholder management skills
• Experience working within the financial services sector or in a regulated
• Experience managing loan transactions and drawdown processes

The successful candidate will be rewarded with a market leading salary + significant benefits package and generous bonus scheme.