Operations Manager - Fast-Growing Commercial Cleaning Company

ZipRecruiter; Exeter; On-site; GBP 30,000 - 45,000; Part time

Job summary

A rapidly growing cleaning company in the UK is seeking an Operations Manager to oversee day-to-day operations and manage multiple accounts. The ideal candidate has over 3 years of experience in people management, thrives in high-pressure situations, and is comfortable with travel. This role offers autonomy, opportunities for growth, and benefits including profit sharing and health insurance as the company expands.

Benefits

Company vehicle provided after 6 months

Paid time off

Health insurance

Profit sharing

Qualifications

• 3+ years of experience managing people in any industry.
• Comfortable with travel across sites.
• Clean driving record and reliable vehicle.
• Thrives in high-pressure situations.

Responsibilities

• Manage day-to-day operations across multiple accounts.
• Lead hiring, recruiting, and training processes.
• Handle customer complaints and emergencies.
• Conduct site visits and quality control.

Skills

Bilingual (English/Spanish or English/Portuguese)

Managing people

Problem-solving

Customer relations

High-pressure management

Job description

Operations Manager - Fast-Growing Commercial Cleaning Company

Part time to Full position after training. READY TO BUILD SOMETHING EXTRAORDINARY? We're looking for a passionate Operations Manager to help us scale our business!

About Us - The Real Story

We're not just another cleaning company. In 4 years, we've built something special:

• 25+ commercial accounts across NH, Maine and MA (Portsmouth to Manchester)
• Strong relationships with clients who trust us with their most important spaces
• Government contracts and post-construction projects that most companies can't handle
• A team of 15 reliable people who actually care about quality
• Ambitious owners who reinvest everything back into growth and our people

We're at that exciting "make or break" moment. We have more opportunities than we can handle, but we need the RIGHT person to help us seize them without losing what makes us great.

What You'll Actually Do (Not Corporate BS)

Day-to-Day Operations

• Manage 25 accounts from security facilities to office buildings across a large geographic area
• Lead hiring and recruiting – interview, hire, and train cleaning staff, super important!
• Handle customer complaints and emergencies – be the problem-solver clients call when things go wrong
• Quality control – site visits, inspections, ensuring our reputation stays spotless
• Coordinate 5-10 person crews for major government and post-construction projects

The Big Picture Stuff

• Build systems that let us grow without chaos
• Develop team leaders from our existing staff
• Scale operations to handle bigger contracts
• Work directly with owners on growth strategy – your ideas will be heard and implemented

We Need Someone Who…

Essential (Non-Negotiable)

• 3+ years managing people – restaurants, retail, construction, doesn’t matter where
• Thrives on variety – every day is different, from crew management to client relations
• Comfortable with travel – sites span Portsmouth NH to MA, Southern Maine
• Takes ownership – when something breaks, you fix it without waiting for permission
• Can handle high-pressure situations – emergency calls, last-minute crew changes, demanding clients
• Clean driving record and reliable vehicle (we'll provide gas/mileage)

What Makes You Special

• Bilingual (English/Spanish or English/Portuguese) STRONGLY – some of our team members are Portuguese speakers
• Experience with project management or temporary staffing
• Background in construction, facilities, or service industries
• Track record of building teams and reducing turnover

Why This Opportunity is Different

• Company vehicle provided after 6 months for site visits (or mileage reimbursement while we arrange)
• Paid time off
• Health insurance as we grow
• Profit sharing when we hit growth targets
• Autonomy – make real decisions, build your own systems, lead your way

The Hard Truth

• This isn't a desk job – you'll be in the field solving problems
• Some early mornings and emergency calls come with the territory
• You’ll occasionally need to cover cleaning duties when staff calls out
• Managing people is hard – you'll need to have difficult conversations and make tough decisions
• The geography means lots of driving between sites

What Our Next Operations Manager Will Accomplish

• Reduce owner stress by handling day-to-day operations independently
• Improve retention by building better team culture and communication
• Scale our project capacity to handle multiple large contracts simultaneously
• Systemize everything so we can grow predictably
• Become our right hand in building a million-dollar business

We review applications daily and move FAST with the right candidates.

Equal opportunity employer. Background check and references required.

Serious inquiries only – we're looking for our next key team member.

Company Description

Moonlight Commercial Cleaning LLC is a growing family owned commercial cleaning company dedicated to providing excellent cleaning service to our clients. We believe in teamwork, quality work, and supporting our employees.