Operations Manager (Estates Services)

Thirteen Group; Middlesbrough; Hybrid; GBP 45,000; Full time

Job summary

An established industry player is seeking an Operations Services Manager to lead a dedicated team in delivering exceptional estate services. This role offers the chance to drive continuous improvement and ensure customer satisfaction while managing a diverse range of services across multiple locations. The successful candidate will enjoy a supportive work environment that values professional development and inclusivity. If you're passionate about community building and service excellence, this position is an exciting opportunity to make a meaningful impact in the lives of residents.

Benefits

28-31 Days Annual Leave

Pension Contributions up to 17%

Health and Wellbeing Support

Discount and Reward Platform

Opportunities to Buy/Sell Annual Leave

Qualifications

• Proven experience in managing estate services and leading teams.
• Strong communication and people management skills.

Responsibilities

• Lead the Estates Services team and manage service delivery.
• Oversee grounds maintenance, caretaking, and arboriculture services.

Skills

Customer Service Orientation

People Management

Communication Skills

Health and Safety Knowledge

Continuous Improvement

Education

Experience in Estate Services

Job description

Join us as an Operations Services Manager (Estate Services) at Thirteen Group!

Role Overview
Thirteen Group is on the lookout for an Operations Services Manager (Estate Services) to lead our Estate Services team of 75 colleagues who help to look after over a million square metres of open space.

This is a fantastic leadership opportunity to continue to drive the development of our Estates Services team. You’ll focus on continual improvement and value for money; we want estates our customers can be proud of living in!

This is a roam role, so you’ll mainly work from our fantastic offices in Middlesbrough and Billingham, and there will be an element of home working. We’ll need you to be flexible around business and team need, so you may need to come into our offices more frequently when required.

Thirteen Benefits

• Salary £44,583 per annum (pay award pending)
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities

• Working closely with Michael Hall, Head of Estates Services, you’ll be responsible for all aspects of Estates Services delivery. This includes managing our in-house grounds maintenance, caretaking and arboriculture services, as well as contract arrangements.
• With 4 direct reports, you’ll lead the day-to-day management of both our reactive and planned Estates Services across a number of geographic locations.
• We’ve had national recognition for employer excellence for our approach towards training, development and career progression, so you’ll play a lead role in continuing to develop our team.
• Support your team on a range of queries linked to health and safety, and risk management.

About You

• Passionate about the delivery of a customer-driven service and someone who always looks for continuous improvement to meet the needs of our customers.
• A confident people manager, who celebrates the positives and can navigate the negatives, providing a constant source of support for your team.
• Experience within an estate services setting. If you’ve managed a service before, that would be a bonus, but we’d consider people who are looking to develop their career.
• Fantastic people and communication skills. You’ll collaborate with other internal teams, contractors and interact with customers.
• An in-depth working knowledge of health and safety and regulatory requirements.

Why Thirteen Group?
We’re more than just a housing association; we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?
For more details, please refer to the attached documents.
If you’d like to talk more about the role, please contact Michael Hall, Head of Estate Services on 07795 602436 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.