Operations Manager - Estate Services

LiveWest Homes Ltd; City Of London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A housing services provider is seeking an experienced Operations Manager to lead their Estate Services team. Your role will involve managing budgets, ensuring high customer satisfaction, and overseeing significant contracts. The ideal candidate will have substantial leadership experience, knowledge of social housing, and a Level 4 qualification in a relevant field. This full-time position offers a hybrid working model with competitive benefits, including generous leave and a pension scheme.

Benefits

Hybrid working model

Generous annual leave

Health benefits including a cash plan

Learning and development opportunities

Mental health support

Qualifications

• Substantial experience of leading a team.
• Experience in improving customer satisfaction.
• Enhancing performance or working practices to deliver improved value for money.

Responsibilities

• Lead and develop the Estate Services teams across LiveWest.
• Prepare and manage budgets and operational plans.
• Oversee procurement and management of large-scale contracts.

Skills

Team leadership

Customer satisfaction improvement

Contract management

Procurement experience

Project management

Knowledge of geospatial mapping tools

Knowledge of estate and grounds management

Understanding of social housing policy

Education

NQF Level 4 qualification in Horticulture, Arboriculture or Estate Management

Job description

Overview

LiveWest is seeking an experienced Operations Manager to lead our Estate Services team. You will drive the delivery of estate services, including grounds maintenance, cleaning, waste management, and related activities, to support LiveWest’s vision and business objectives through strong leadership and service excellence.

Responsibilities

• Leadership and Development: Lead and develop the Estate Services teams across LiveWest, ensuring top performance and continuous improvement in service delivery.
• Operational and Financial Management: Prepare and manage budgets and operational plans for all work streams, ensuring value for money and optimal performance.
• Customer Focus: Actively seek and act on customer feedback to inform service planning and delivery, ensuring high levels of customer satisfaction.
• Contract Management: Oversee procurement and management of large-scale contracts, ensuring compliance with LiveWest standards and best practices.
• Innovation and Improvement: Lead projects to develop and deliver seamless, tenure-blind services, continuously improving processes, systems, and policies.

Why Join LiveWest

We are committed to creating thriving communities and delivering exceptional services. As an Operations Manager for Estate Services, you will play a crucial role in achieving our mission. We value innovation, collaboration, and a customer-centric approach, and we offer a supportive and inclusive work environment.

Apply now to become a key player in shaping the future of our communities with LiveWest. This role is full-time and permanent, 37 hours per week. Hybrid working is available, with 2 - 3 days per week in our Exeter, Weston-super-Mare or Tolvaddon office, dependent on business need. For more information, view the candidate information pack.

About The Candidate

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check. To be successful, you should have the essential skills and experience for a level 3 role and the following role-specific skills and experience:

• Substantial experience of leading a team.
• Leading and delivering Estate Services for a comparable Social Housing provider or other large landowner.
• Experience in improving customer satisfaction.
• Enhancing performance or working practices to deliver improved value for money.
• Knowledge of estate and grounds management.
• Knowledge of geospatial mapping tools.
• Understanding of social housing policy, good practice, current trends and application.
• Procurement experience.
• Contract management experience.
• Project management experience.
• Knowledge of service charge legislation.
• Knowledge of health and safety legislation.

Qualifications

NQF Level 4 qualification in Horticulture, Arboriculture or Estate Management (or equivalent expertise through study and experience).

Please note: visa sponsorship is not available; you must have the right to work in the UK to apply.

About The Company & Benefits

Rewards and Benefits include:

• Working Style: Hybrid with 2 - 3 days in the office to support work/life balance.
• Generous Annual Leave: 26 days + bank holidays, rising to 30 days with length of service; option to purchase up to 5 extra days.
• Pension Contributions: Up to 9% employer contributions with a Defined Contribution scheme.
• Health Benefits and Perks: Healthcare cash plan (up to £1,100 annually), virtual GP, discounted gym memberships, and retail discounts including Blue Light Card.
• Learning and Development: Ongoing personal and professional growth opportunities.
• Family Support: Policies to help balance work and family life, including a new child payment.
• Wellbeing: Mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days per year.

Inclusion at LiveWest

LiveWest is committed to fostering an inclusive and diverse workplace. We are Inclusive Employers, a Disability Confident Employer, and signatory of the Armed Forces Covenant. We welcome individuals of all backgrounds and experiences and are committed to equal opportunity and eliminating discrimination. Learn more on our website.