Operations Manager Designate London

iQ Student Accommodation; London; On-site; GBP 45,000 - 48,000; Full time

Job summary

A major provider of student accommodation in the UK is seeking an Operations Manager Designate for their London sites. This role entails ensuring the efficient operation and overall profitability of the site while enhancing students' experience. The ideal candidate will be a dynamic leader with strong people skills and the desire to make a positive impact on resident satisfaction.

Benefits

25 days annual leave plus bank holidays

Discretionary bonus scheme

Pension matched up to 8%

Life Assurance

Gym discounts

Cycle to work scheme

Season ticket loans

Day off on your birthday

Employee discounts and offers

Qualifications

• Management experience in hotel, gym, or restaurant settings favorable.
• Strong people skills and leadership potential essential.
• Enthusiastic and proactive approach to team management.

Responsibilities

• Coaching and motivating your team to drive performance.
• Managing site's Profit & Loss (P&L) Account.
• Ensuring compliance with health and safety standards.

Skills

Leadership

Communication

Team Development

Financial Management

Strategic Planning

Job description

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Job profile for Operations Manager Designate London

Operations Manager Designate London

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The job requirements are detailed below. Where applicable, the skills, qualifications, and memberships required for this job have also been included.

Job details

• Salary: £45,000 - £48,000
• Contractual hours: 40
• Basis: Full Time
• Region: Sites - Central London
• Package: 25 days annual leave (plus bank holidays), Day off on your birthday, Discretionary bonus scheme, Pension – matched up to 8%, Life Assurance, Season ticket loans, Cycle to work scheme, Gym discounts, Discounts & Offers

Date posted: 18/06/2025

Job reference: R00297

Job description

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet.

Our Operations Manager is responsible for all aspects of running an efficient, safe, and profitable site whilst focusing on the company's key objective of giving our students their best year yet! This role is an amazing opportunity for an ambitious individual looking to really make an impact on our students' experience with IQ!

Key Responsibilities

• Coaching, developing, and motivating your team to drive performance
• A proactive and strategic approach to people planning to ensure the site is appropriately staffed at all times
• Promoting resident satisfaction and retention by actively attracting five-star reviews and ensuring any complaints and service issues are dealt with appropriately
• Being accountable for leasing performance in your cluster
• Conducting monthly financial performance reviews and managing the site's Profit & Loss (P&L) Account
• Managing the site's balanced scorecard metrics and always looking for ways to enhance performance
• Ensuring resident welfare and offering support services where appropriate
• Managing and monitoring compliance in line with health and safety standards
• Responsible for scheduling planned maintenance and reporting processes
• Collaborates with central support teams to ensure their site gets the required support at all times
• Builds effective relations with external stakeholders such as universities, education providers, and the local community

What makes a great iQer?

First and foremost, we're looking for an enthusiastic leader who thrives in a get-stuff-done environment. You won't mind rolling up your sleeves, leading a team, and being a great communicator. You may have some management experience, perhaps in a hotel, gym, or restaurant, but we're much more interested in your people skills, personality, and potential.

In exchange, you'll receive great benefits and the opportunity to work as part of a fun, supportive team in a business that's definitely going places.

Working at iQ is more than a job; it's the chance to carve out your future and build a career in a truly diverse and fun environment.

Ready to feel like you've got the best job ever? Apply today!