Operations Manager /Deputy Practice Manager

Integrated Care System; Chester-le-Street; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading healthcare practice seeks an Operations Manager/Deputy Practice Manager to support the merger of two practices in Chester le Street. This role requires proven experience in Primary Care, with strong organizational and communication skills, to lead operations and ensure excellent patient care.

Qualifications

• Experience in Primary Care is essential.
• Practical experience of managing and motivating people.
• Excellent written and oral communication skills.

Responsibilities

• Manage and complete complex administrative tasks against competing workloads.
• Lead, motivate, and appraise administrative and reception teams.
• Support day-to-day operations of the practice.

Skills

Time Management

Organizational Skills

Communication

Interpersonal Skills

Analytical Skills

Education

GCSE Mathematics C or above

GCSE English C or above

Job description

Operations Manager / Deputy Practice Manager

We have an innovative opportunity in helping deliver the merger of two practices, which offers an opportunity to shape the new practice and therefore the role.

We are looking for a manager with proven experience in Primary Care to support and shape the direction and teams. You will be part of the management team and be required to be visible in the practice to support operations delivery with your drive to succeed whilst delivering excellent care and service to our patients.

Main duties of the job

You must have the natural ability to innovate and show initiative to lead, motivate, and appraise the reception and admin team members, along with managing clinical rotas for appointments in Emis (our clinical system). You will support the day-to-day operations of the practice. You would work both independently and in a team to achieve goals.

About us

The merged practice will have over 16,000 patients across Chester le Street and Washington.

Our team consists of:

• 4 GP Partners
• 9 Salaried GPs
• 3 Practice Nurses
• 4 ANPs
• 1 Nursing Associate
• 4 Health Care Assistants
• 1 GPA
• 36 admin members (split into admin and receptionists)
• 2 Pharmacists
• PCN colleagues (Care Coordinators, pharmacists, pharmacy technicians, dietician, first contact physios, mental health practitioners, social prescribers)

We enjoy our work, but it is busy and demanding, so there is plenty of support from the team.

We aim to deliver the best possible service whilst maintaining a healthy wellbeing balance.

Job responsibilities

We are looking for someone with excellent timekeeping and organisational skills, with a proven ability to manage and complete complex administrative tasks against competing workloads and sometimes working to short deadlines.

You must have excellent written & oral communication skills and strong interpersonal and team-working skills, with a proven ability to make sound independent decisions based on knowledge and expertise. It is a busy and varied role with a high level of responsibility, so you will need to be dependable, motivated, adaptable, and flexible.

Experience of Primary Care is essential, and the use of EMIS is preferred.

Person Specification

Qualifications

• Recent experience in Primary Care
• GCSE Mathematics C or above
• GCSE English C or above
• Practical experience of general business management
• Practical experience of managing and motivating people
• Excellent communication skills (oral and written)
• IT Skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Analytical skills
• Interpersonal skills
• Smart, polite, and confident
• Planning and organising
• Performing under pressure
• Using initiative
• Self-motivated
• Flexibility
• Confidentiality
• A detailed understanding of HR Management principles and techniques
• A detailed understanding of General Business Management
• A working knowledge of employment legislation
• A working knowledge of health and safety legislation
• Recent working experience of EMIS
• Experience of managing change
• A thorough understanding of the GMS/PMS contract competency framework

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, a submission for Disclosure will be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£30,000 to £34,500 a year. Pay is negotiable and dependent on experience.