Operations Manager (CQC Registered)

ZipRecruiter; Nottingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the care sector is seeking an Operations Manager to oversee service delivery and staff management. The role involves ensuring compliance with regulations, enhancing service quality, and supporting the development of staff. The ideal candidate will have strong leadership skills and experience in adult social care. This position offers an opportunity to make a significant impact on the lives of individuals in the community.

Qualifications

• Experience in managing operational services and staff.
• Knowledge of regulatory requirements in adult social care.

Responsibilities

• Monitor and support the delivery of person-centred services.
• Provide supervision and support to Service Managers.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Communication

Supervision

Education

NVQ Level 4 in adult social care

Job description

Job Description

The role of the Operations Manager has the overall operational responsibility of the service, ensuring the smooth running of the service and the allocation and management of staff. You will be responsible for the delivery of excellent operational services within your area, regularly supervising Service Managers who are your direct reports. The Operations Manager will also hold the post of Registered Manager with the Care Quality Commission (CQC). To be responsible for ensuring the effective and efficient provision of support to the people living in service.

The overall objective is to increase their social development and life skills to enable them to live as independent adults in the wider community. You must ensure that the services are developed and delivered considering an individual's racial, cultural/origin backgrounds, and other relevant factors, whilst ensuring all regulatory and procedural requirements are met, as identified by current legislation, regulations, and policies.

Key Responsibilities:

1. Monitor and support the delivery of person-centred services to all people using our service within your defined area.
2. Monitor and support the health and safety of both people using the service and support staff.
3. Ensure that all staff supporting people using the service act in accordance with their care, protection, and well-being needs, in compliance with external regulations, standards, and monitoring bodies.
4. Provide supervision and support to Service Managers / Service Leads and/or Senior Support Workers through effective recruitment, coaching, and performance management.
5. Ensure effective financial administration of the services, including staff deployment to meet the service's commissioned hours.
6. Utilize available IT systems to manage and analyze staff teams, incidents, quality assurance, training, and occupancy.
7. Work effectively with external agencies to promote the company's work and increase referrals and placements, in line with business targets.
8. Develop staff knowledge and skills through effective induction and mandatory training.
9. Continuously develop personal and service knowledge to promote service development.

Service Delivery and Compliance:

1. Monitor, report, and advise on communication, recording, and reporting systems.
2. Promote effective communication and engagement with individuals and key stakeholders.
3. Maintain and share evidence-based records and reports.
4. Monitor health and safety practices, ensuring compliance with regulations.
5. Contribute to health, safety, and security policies and procedures.
6. Promote individuals' choices, well-being, and protection.
7. Support individuals' rights, including respect for their preferences.
8. Manage systems for risk assessment, safeguarding, medication support, incident recording, and response to significant life events.
9. Ensure individuals are involved in service delivery and recruitment processes where appropriate.
10. Embed REACH standards into daily practice.
11. Ensure all services meet external regulatory standards and support specifications.
12. Regularly audit services and implement continuous improvements.
13. Recognize and encourage innovation and best practices.

Supervisory Responsibilities:

1. Supervise, mentor, and model positive leadership to Service Managers / Service Leads.
2. Conduct annual performance appraisals.
3. Oversee induction programs for new staff.
4. Motivate staff to improve service delivery.
5. Maintain safe staffing levels at all times.
6. Participate in rotational on-call systems as assigned.

Qualifications and Other Requirements:

1. NVQ Level 4 or equivalent in adult social care.
2. Ability to drive to head office and other service locations.

This job description is not exhaustive; the post holder may be required to undertake other responsibilities as appropriate. Barker Ross Group values and promotes equality and welcomes applications from all sections of society. Reasonable adjustments can be discussed as needed.