Operations Manager - County Oak Crawley (N99815)

NEXT Retail Ltd.; Langley Green; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Langley Green is seeking an Operations Manager responsible for overseeing stock and operational processes while leading a high-performance team. The ideal candidate will demonstrate strong leadership skills and a commitment to excellent service delivery. This role offers flexible working options and requires a hands-on approach to manage a fast-paced environment effectively.

Benefits

25% off most NEXT products

Life assurance

Discounted gym memberships

Financial wellbeing tools

Qualifications

• Experience in leading and coaching a high performing team.
• Ability to manage stock and operational processes effectively.
• Hands-on approach to operational and commercial activities.

Responsibilities

• Support the Store Manager in leadership and team development.
• Ensure compliance with legal and safety standards.
• Manage stockroom and operational processes.

Skills

Team leadership

Problem solving

Effective communication

Operational efficiency

Job description

Job Overview

SHIFTS YOU ARE APPLYING FOR: 38.75hrs p/w; Sun 08:30 - 17:00; Tue 08:00 - 16:30; Wed 08:00 - 16:30; Thu 08:00 - 16:30; Fri 11:45 - 20:15

To be an effective Operations Manager, you will support the Store Manager and be responsible for overseeing all stock and operational processes for stockroom/warehouse, security and offices. You will lead and inspire your team to be their best in order to maximise sales, drive efficiencies and achieve performance targets. Every day will be varied, fast paced, challenging but ultimately rewarding. People are at the heart of what we do so your experience in leading, coaching and motivating a high performing team will be crucial to your success. Flexible working options are available.

About the Role

To be a successful Operations Manager you will:

• Support the Store Manager in providing leadership and inspiring your team to be at their best, and stepping up to cover the store when needed
• Create an atmosphere where delivering amazing service, achieving performance targets and accurate stock processes is at the core of everything you do, in an environment which is commercial, operationally efficient and safe
• Support the Store Manager by being accountable for the store meeting all legal and compliance requirements in the areas you are responsible for
• Be confident in leading disciplinary/grievance procedures where necessary
• Have a clear understanding of managing manhour control expectations, to ensure all store processes are managed effectively and efficiently
• Demonstrate a hands-on approach for all operational and commercial activities by working alongside the team
• Shows resilience during periods of change and embraces feedback to continue to drive results
• Ensuring security staff are utilised effectively and that all Company security procedures are adhered to at all times
• Ensure training, development and recruitment needs are addressed to a high standard
• You are passionate about our customers, our people and our products. This passion and energetic approach to work inspires others, creating a great working atmosphere and team spirit
• You have an exceptional commercial and operational understanding, with the know how to create a fantastic shopping experience for our in-store and online customers
• A team player who works at their best in a results driven, fast paced and challenging environment. You adapt to change quickly and can successfully bring the rest of the team on board with the new objectives
• A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others
• Confidently problem solve, make sound business decisions, challenge processes and generate innovative ideas to take the business forward
• Experienced in leading and coaching a high performing team and effectively dealing with people issues
• An effective multi tasker who can plan, organise and prioritise your workload
• Have a flexible approach to working hours and be willing to work reasonable additional hours, some public holidays and Sundays in line with the needs of the business
• In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment
• This role is not typically considered for sponsorship under the Skilled Worker route due to Home Office requirements on skills level; candidates should consider their own right to work options without Next sponsorship

What’s Next

Press the apply button now to start your application. Once you have applied, we will initially assess your skills and experience based on your application. If you match our criteria we will contact you to arrange a Telephone or Video Interview to learn more about your job history and you as a person. The next stage would be an in-store assessment.

To apply for this position you must not have had an unsuccessful application for a similar role in the last 6 months.

About Us

You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK's 2nd largest fashion retailer and for Kidswear we’re the market leader. We have over 500 stores, plus Next Online and online shopping available in over 70 countries.

About the Team / Benefits

• Fantastic rewards for doing a great job and achieving great results
• 25% off most NEXT, MADE, Lipsy, Gap and Victoria's Secret products (when purchased through NEXT)
• 10% off most partner brands & up to 15% off Branded Beauty
• Sharesave Scheme
• 60% off a generous working wardrobe allowance to buy clothes for work (minimum 6 week contract)
• Early VIP access to sale stock
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Access to discounts at Staff Shops
• Access a digital GP and other free health and wellbeing services
• Life assurance
• Discounted health plan options for you and your family
• Financial Wellbeing tools
• Apprenticeship opportunities (England stores only)
• Direct to Work - online and instore discounts with next-day item collection
• Support Networks - Access to Network Groups
• Wellhub - Discounted gym memberships and related wellbeing apps/copersonal training