Operations manager (Contracts)

ZipRecruiter; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading organisation in central London seeks an experienced Operations & Contract Manager to oversee service delivery. The role involves managing street operations, engaging with stakeholders like TfL and local councils, and ensuring compliance with standards. Ideal for proactive individuals looking to make a significant impact in a collaborative environment.

Qualifications

• Proven experience in a public realm or BID environment.
• Strong stakeholder management skills.
• Excellent organisational and communication skills.

Responsibilities

• Oversee external service contracts for street-related issues.
• Build relationships with local authorities and contractors.
• Monitor public realm standards and address operational concerns.

Skills

Stakeholder Management

Organisational Skills

Communication Skills

Education

Experience in Operations and Contract Management

Job description

Job Description

Operations & Contract Manager

Location: Victoria, London (4 days office-based, 1 day WFH)

Start Date: ASAP

Our client is a leading organisation in central London, dedicated to working collaboratively with local councils, businesses, and voluntary organisations to create a cleaner, safer, and more welcoming environment for visitors and workers.

They are seeking an experienced Operations & Contract Manager to oversee frontline service delivery across the district. This role involves managing street-level operations, ensuring contractor performance, and liaising with stakeholders such as Transport for London (TfL), the local council, and the Metropolitan Police.

Key Responsibilities:

1. Contract Management: Oversee external service contracts to ensure timely and effective resolution of street-related issues.
2. Stakeholder Engagement: Build and maintain strong relationships with local authorities, contractors, TfL, and the Met Police.
3. Frontline Services: Monitor public realm standards and address operational concerns promptly and proactively.
4. Project Delivery: Support and lead initiatives to improve the area's environment, safety, and overall experience.

Candidate Profile:

1. Proven experience in operations and contract management, ideally in a public realm or BID environment.
2. Strong stakeholder management skills, with the ability to navigate complex relationships.
3. Excellent organisational and communication skills.
4. Experience working with regulatory bodies or on public events is a plus.

This is an exciting opportunity to make a tangible impact in one of London's most dynamic districts. If you're proactive, solutions-focused, and thrive in a collaborative, high-impact environment, we'd love to hear from you. Salary is dependent on experience.

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with leading businesses across London and the UK. We provide tailored recruitment services for candidates seeking roles such as Personal Assistants and for employers hiring administrative and office support staff.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into our operations through our recruitment practices and training programs. We partner with organizations committed to fostering diverse and inclusive workplaces, where individuals can be their authentic selves. We strive to promote equality and create opportunities for all.

Love Success is proud to serve as an Employment Agency for this vacancy.