Operations Manager - Commercial

Imperial College London; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

43 days leave

Generous pension

Flexible working

On-site leisure facilities

Cycle-to-work

Season ticket loan

Job summary

Imperial College London's Lifelong Learning department is seeking an Operations Manager – Commercial to drive revenue operations, financial control and reporting for a fast-growing, commercially ambitious team. You will own revenue collection, invoicing and management reporting while line-managing two Revenue Associates.

You will lead cross-functional projects to improve systems and processes, analyse performance data for strategic decisions, and ensure robust controls in a higher-education

Qualifications

• Experience managing revenue operations, invoicing or accounts receivable processes
• Experience producing financial analysis and management reporting for operational and commercial decision-making
• A proven track record of implementing and improving operational processes and controls
• Experience managing staff and developing team capability
• Strong understanding of financial controls, revenue recognition and commercial reporting principles
• Knowledge of CRM and business systems — Salesforce knowledge would be a particular advantage
• Strong commercial and financial analytical skills, with the ability to interpret data and communicate recommendations clearly
• Excellent attention to detail and the ability to interrogate data to ensure accuracy and relevance

Responsibilities

• Revenue Operations & Financial Control — manage day-to-day revenue collection, income tracking, payment monitoring and debt management with accurate CRM-program reconciliation.
• Financial Analysis & Reporting — produce regular financial reports and dashboards for senior stakeholders, support forecasting and budgeting.
• Commercial Data Management & Continuous Improvement — maintain data integrity across systems, support improvements to systems and processes, and lead cross-functional projects.

Skills

Revenue ops

Financial analysis

Process improvement

Staff management

CRM systems

Salesforce knowledge

Stakeholder management

Degree-level education

Lifelong learning exp

Education

Degree-level education

Tools

Salesforce

Job description

Are you a detail-driven operations professional with a passion for financial control and commercial excellence? This is an exciting opportunity to join Imperial College London's Lifelong Learning department as Operations Manager – Commercial, playing a key role in ensuring the financial health and operational effectiveness of a fast-growing, commercially ambitious department. Reporting to the Head of Operations – Commercial, you will take day-to-day ownership of revenue collection, financial reporting, and commercial data management — ensuring accurate, timely, and compliant information is always available to support strategic decision-making. You will also line manage two Revenue Associates, contributing to building a scalable, high-performing team.

You will be the operational engine behind Lifelong Learning's commercial function, working across three core areas:

• Revenue Operations & Financial Control — You will manage day-to-day revenue collection processes, lead income tracking, payment monitoring and debt management, and ensure accurate reconciliation between CRM, programme records and Imperial's financial systems. You will monitor programme and portfolio profitability through P&L reporting and maintain robust financial controls to meet audit and compliance requirements.
• Financial Analysis & Reporting — You will produce regular financial reports, dashboards and management information for senior stakeholders, analyse commercial performance data to identify trends and risks, and support the quarterly forecasting and annual budgeting cycle. You will develop and maintain reporting tools and performance indicators that drive effective operational and strategic decision-making.
• Commercial Data Management & Continuous Improvement — You will maintain commercial data integrity across systems and reporting platforms, support the development and implementation of improvements to commercial systems and processes, and contribute to cross-functional projects that enhance operational effectiveness across Lifelong Learning.
• Experience managing revenue operations, invoicing or accounts receivable processes
• Experience producing financial analysis and management reporting for operational and commercial decision-making
• A proven track record of implementing and improving operational processes and controls
• Experience managing staff and developing team capability
• Strong understanding of financial controls, revenue recognition and commercial reporting principles
• Knowledge of CRM and business systems as operational tools — Salesforce knowledge would be a particular advantage
• Strong commercial and financial analytical skills, with the ability to interpret data and communicate recommendations clearly
• Excellent attention to detail and the ability to interrogate data to ensure accuracy and relevance
• Strong relationship-building and stakeholder management skills
• Degree-level education or equivalent professional qualification or experience
• An understanding of university executive education or lifelong learning environments is desirable
• The chance to shape and grow a commercially ambitious department at a genuinely exciting moment in its development
• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 43 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various and resources to support your personal and professional .

Operations Manager - Commercial London, GB