Operations Manager - Bath

The Bird; Bath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned boutique hotel in Bath is seeking an experienced Hotel Operations Manager to oversee hotel operations and lead a diverse team. The ideal candidate will have a proven leadership record in boutique hotels, be guest-focused, and demonstrate a strong ability to manage team dynamics and operational excellence. This role offers a dynamic workplace, competitive benefits, and the chance to work within a vibrant community.

Benefits

Eligible for Management Bonus Scheme

Free parking for team members

Training opportunities

Cash-saving benefits

Discounts on eating, drinking and sleeping

Discounts with local gyms

Qualifications

• Proven people-leader in boutique/lifestyle hotels.
• Calm under pressure, decisive, and obsessively organised.
• Guest-obsessed with a sharp commercial mindset.
• Tech-comfortable with PMS, OTAs and hotel ops tools.
• Right to work in the UK.

Responsibilities

• Deliver smooth operations across hotel, keeping standards high.
• Assist the General Manager with hotel business objectives.
• Recruit & train team members and build clear training plans.
• Own the guest journey and provide hands-on assistance.
• Plan & prioritise, manage stock and suppliers.
• Drive performance and efficiency in operations.
• Be the culture carrier and communicate clearly.
• Ensure compliance with relevant laws and safety regulations.

Skills

Proven people-leader in boutique/lifestyle hotels

Calm under pressure

Guest-obsessed with a sharp commercial mindset

Tech-comfortable with PMS and hotel ops tools

Job description

Benefits

• Eligible for Management Bonus Scheme as well as monthly pay
• Free parking for team members
• Progression and training across the Kaleidoscope Collection
• Cash-saving benefits to make your pay go further, plus wellbeing support for you and your family
• Discounts on eating, drinking and sleeping at all our properties
• Discounts with local gyms and hospitality partners
• 500 refer-a-friend scheme
• A stimulating workplace in a diverse, welcoming community
• Be part of a team who live and breathe our purpose

...and there's more where these came from. As Hotel Operations Manager at Dukes, what you'll be doing

Responsibilities

• Run the show, daily: deliver smooth operations across hotel; rooms, breakfast and guest services, keeping standards high and reviews glowing. Ensure all operations are carried out in an appropriate, cost effective way
• Assist the General Manager: creating and delivering hotel business objectives, improve operational management systems, processes and best practices on a continuous basis
• Recruit & train your team: hire brilliantly, build clear training plans, coach for confidence, and keep everyone engaged and performing.
• Own the guest journey: Be a visible, hands on presence thoughout your hotel, assisting team members and guests where required, form pre-arrival to fond farewell - anticipate needs, fix issues fast, and turn good stays into great stories.
• Plan & prioritise: rota smartly, manage stock and suppliers, and keep the building guest-ready, safe and compliant.
• Drive performance: Constantly be on the look out for ways to make the operation more effective and efficient. Live the Kakeidoscope DNA while at work and ensuring your team maintain standards every day.
• Be the culture carrier: communicate clearly, celebrate wins, handle the tricky stuff fairly, and make Dukes a place people love to work.
• Stay compliant: H&S, food safety/allergen, fire, licensing and GDPR - be relentless in ensuring the organisations processes remain legally compliant
• Set in the beautiful city centre of Bath, Dukes, with its traditional vibe offers our guests the chance to stay at one of the city's most prestigious street addresses. This beautiful boutique seventeen-bedroom Bath Guest House occupies two magnificent Georgian Townhouses on Great Pulteney Street, one of the finest boulevards in England.
• At Kaleidoscope, we want our people to be themselves - and that means you. If you're a natural host with a sharp eye for detail and a big heart for people, come lead the team at Dukes, Bath on Great Pulteney Street.

Qualifications

• Proven people-leader in boutique/lifestyle hotels
• Calm under pressure, decisive, and obsessively organised
• Guest-obsessed with a sharp commercial mindset
• Tech-comfortable with PMS, OTAs and hotel ops tools
• Right to work in the UK

Overview

What's it like to work with us? Well, we are an imaginative, playful team who encourage each other to remain unconventional, no matter if you're new to hospitality or if this is a lifelong career. Our diverse, inclusive community encourages a culture where you can be the youest you, you can be; it makes working in this hotel that little bit more exciting.