Operations Manager, Amazon Transportation Services

Amazon; Sheffield; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking an Operations Manager for its Transportation team. This role is pivotal in setting up sortation centers and ensuring operational excellence. The ideal candidate will lead a motivated workforce, define transportation processes, and drive continuous improvement initiatives. This position offers a dynamic work environment where you will engage with various teams to optimize performance and enhance customer experience. If you are a driven leader with a passion for operational excellence and customer satisfaction, this opportunity is perfect for you.

Qualifications

• 3+ years of employee and performance management experience.
• Ability to work flexible schedules including weekends and holidays.

Responsibilities

• Define and execute transportation processes from fulfillment centers to delivery.
• Hire and train a motivated workforce for operational requirements.
• Analyze data to identify performance bottlenecks and improve operations.

Skills

Leadership

People Management

Analytical Skills

Communication Skills

Customer Service Orientation

Adaptability

Problem Solving

Education

Bachelor's degree or equivalent

2+ years of Amazon experience

Job description

Operations Manager, Amazon Transportation Services

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

We are seeking an Operations Manager for our Transportation team. In this role, you will be responsible for setting up sortation centers in the region which includes identifying & setting up sites to ensure expansion & growth in the region.

We have provided the expectations from an ideal candidate in the job description below. However, at Amazon, we look for people who can join our organization, learn and grow with us. You need not meet every single expectation listed below on your Day 1. If the role mentioned below interests you, is aligned with the career path you would want to follow and you exhibit the Amazon leadership principle of ‘Learn and be curious’, we would like to talk to you.

1. Well-rounded leadership capabilities and people management skills.
2. Ability to adapt to evolving situations.
3. Ability to work in ambiguous situations.
4. Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be done to achieve objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
5. Ability to set and achieve timelines for tasks: Set realistic and stretching performance expectations for self and others. Regularly reviews progress and acts to ensure optimal results for the business.
6. Orientation for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually need/expect.
7. High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
8. Analytical Skills: Effectively analyses and interprets information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
9. Understands line haul management.

Key job responsibilities

1. Defining, building and responsible for the execution of transportation processes, right from Fulfillment centers to sortation hubs and further to the last mile Delivery center network.
2. Responsible for Hiring, training and building up a highly motivated workforce for sort hubs with support from HR and training team, to meet the operational requirements for the city, continuously meeting the Amazon bar on quality and productivity.
3. Ensure enough bandwidth in these sites for peak time volume management.
4. Coordinate with Finance, CS, FC and Projects team to matters related to city operations.
5. Conduct the performance appraisals of team members and mentor them for handling efficient operations.
6. Continuously improve the defined processes and attain a sustained performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
7. Analysis of the data reports to identify performance bottlenecks and improve the performance.

A day in the life

1. Drive key initiatives across the region related to safety, engagement, network speed, cost optimization etc.
2. Support the site lead during daily operations, WBRs, MBRs and peak preparedness. Additionally, lead site operations in the absence of Site Lead (SL).
3. Analyze data to identify performance bottlenecks. Implement process improvement mechanisms such as Kaizen and Continuous Improvement.
4. Review and finalize the labor plan for the site to optimize cost while ensuring high bar on performance standards and associate experience.
5. Coach and provide guidance to the Ops managers to challenge the status quo and drive the culture of continuous improvement to reduce waste in conjunction with central ACES team. Additionally, liaise with other SLs/Regional leaders, central teams to benchmark best practices that can be deployed on the floor.

BASIC QUALIFICATIONS

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

PREFERRED QUALIFICATIONS

• 1+ years of performance metrics, process improvement or lean techniques experience.

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