Operations Manager - Air & Ocean

GRS - Global Recruitment Solutions; Tamworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise leader dans le transport international recherche un Operations Manager pour superviser l'ensemble des opérations de fret. Ce rôle requiert un leadership fort et une expertise opérationnelle pour garantir la satisfaction client et optimiser les performances financières tout en existant un environnement d'équipe collaboratif et productif.

Qualifications

• Expérience en gestion des opérations de fret.
• Compétences en gestion financière et performance.
• Connaissance des différents modes de transport (terre, mer, air).

Responsibilities

• Diriger et gérer les activités de fret international et domestique.
• Optimiser les processus opérationnels pour réduire les coûts.
• Assurer un service client exceptionnel.

Skills

Leadership

Optimisation des processus

Gestion de la performance

Communication

Gestion du temps

Job description

Operations Manager Operations Manager Job Purpose:

To lead and manage all aspects of international and domestic freight operations, ensuring high service standards, financial performance, and customer satisfaction. This role involves hands-on operational expertise across all transport modes, driving team development, operational efficiency, and process improvement.

Operations Manager Key Responsibilities:Operational Leadership:

• Oversee daily international and domestic freight forwarding activities including import/export, cross-trades by sea, air, and land.

• Lead daily team meetings, logging and tracking all action points via the Action Tracker Log.

• Identify trends within key accounts and proactively implement strategies to improve or sustain performance.

• Continuously review and optimise operational processes to reduce resource expenditure and enhance automation and efficiency.

• Collaborate with the Client Relationship Manager to support customer development and identify new commercial opportunities.

• Support the implementation of new trade lanes, ensuring operational readiness and process integrity.

• Conduct regular one-on-one meetings and appraisals with team members, fostering open communication and development.

• Provide hands-on operational support when necessary, ensuring strong working knowledge of multi-modal freight processes.

• Ensure timely and professional resolution of customer issues and escalations.

• Undertake additional duties as reasonably required by the business.

Financial Management:

• Take ownership of the department's financial performance, balancing service quality and commercial activity.

• Collaborate with the Operational Financial Controller and Finance team to resolve financial issues efficiently.

• Maximise account profitability by challenging incorrect costs and working with relevant service providers.

• Ensure accurate and timely month-end reporting in coordination with Branch Management and Operations Leadership.

Customer Experience:

• Serve as a customer-facing representative, actively participating in Monthly Business Reviews (MBRs).

• Ensure operational teams consistently deliver exceptional service, with a proactive and solutions-driven approach.

• Champion a 'best-in-class' customer service ethos across the department.

Operations Manager Tasks:

• Manage all day-to-day freight forwarding functions within the branch, including:

  • Compliance

  • Health & Safety

  • Security

  • Operational Excellence

  • Cost Control

  • Team Learning & Development