Operations Manager - Aberdeenshire East

ZipRecruiter; Crathes; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company seeks a Senior Management professional responsible for the operations of key properties. The role emphasizes enhancing visitor experience and financial performance, requiring expertise in property management and team leadership. The position includes managing significant budgets and collaborating with stakeholders to achieve objectives.

Qualifications

• Extensive experience managing large visitor attractions.
• Experience in property management with a focus on customer service.
• Business development and planning experience.

Responsibilities

• Responsible for the general operations of properties.
• Leads a team of Visitor Services Staff, Gardeners, and volunteers.
• Delivers the Property Annual Operating Plan.

Skills

Team management

Customer service

Business development

Stakeholder management

Operational management

Marketing

Education

Graduate or equivalent; qualification in business management (e.g., MBA)

Tools

IT systems such as Intranet, SharePoint, EPOS

Job description

Job Description

JOB PURPOSE

A senior management role responsible for the general operations of properties, including developing business plans based on key information sources such as conservation management plans and visitor research. The role aims to enhance financial performance, visitor experience, conservation, reputation, and maintenance. The post reports to the Regional Director for the North East region.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

• Graduate or equivalent; qualification in business management (e.g., MBA)
• Full, clean UK driving license
• Criminal records check and clearance (Disclosure Scotland)

Experience

• Extensive experience managing large visitor attractions
• Experience in property management with a focus on customer service and trading (retail, hospitality, foods, leisure)
• Managing revenue budgets
• Team management, mentoring, coaching; operational management training desirable
• Business development and planning experience, including revenue growth, partnerships, new trading concepts, change management
• Stakeholder management experience (media, local government)
• Line management of staff, including supervisory roles
• Experience managing Health and Safety; formal training desirable
• Marketing and promotional planning experience or participation

Desirable

• Heritage sector experience
• Operational management experience in landscapes, conservation, environment, or estates

DIMENSIONS AND SCOPE OF JOB

People Management

• Leads a team of Visitor Services Staff, Gardeners, and volunteers

Finance Management

• Responsible for budgets of Haddo House, Drum Castle, and Pitmedden Garden, managing approximately £849k income and £1.7m expenditure
• Retail turnover budgeted at £80k; catering at £320k for 2023

Tools / equipment / systems

• Laptop, mobile phone, access to IT systems such as Intranet, SharePoint, EPOS

Key Performance indicators and targets

• Delivery of the Property Annual Operating Plan aligned with regional and organizational strategies
• Project management
• Financial management, including budgeting and forecasting
• Stakeholder engagement and development
• Health & Safety and Environmental Health management
• Staff induction, motivation, development, and performance management