Operations Manager (6 Month FTC)

ZipRecruiter; Bristol; On-site; GBP 45,000 - 65,000; Full time

Job summary

An award-winning insurance firm is seeking an Operations Manager for a 6-month fixed-term contract. The successful candidate will lead strategic initiatives to enhance customer service, implement process improvements, and foster a culture of high performance and quality within the team. Strong leadership and project management skills in financial services are essential.

Qualifications

• Experience in project and change management within financial services or regulated environments.
• Strong knowledge of process improvement methodologies (Lean, Six Sigma).
• Exceptional leadership, communication, and stakeholder engagement skills.

Responsibilities

• Lead and deliver large-scale projects to streamline customer service.
• Develop standardised procedures with clear performance metrics.
• Coach and mentor team leaders to support development.

Skills

Leadership

Communication

Problem Solving

Stakeholder Engagement

Job description

Job Description

Are you passionate about driving operational improvements and delivering outstanding customer service?

Our client, an award-winning insurance firm, is looking for an Operations Manager for a 6-month fixed-term contract to lead strategic initiatives across their customer services department.

Key Responsibilities:

• Lead and deliver large-scale projects to streamline and optimise customer service processes
• Develop standardised, easily trainable procedures with clear performance metrics
• Manage cross-functional projects, ensuring delivery on time, within scope and budget
• Apply Lean, Six Sigma, and continuous improvement methodologies
• Coach and mentor team leaders to support development
• Foster a high-performance culture with a strong focus on quality and innovation

About You:

• Experience in project and change management within financial services or regulated environments is desirable
• Strong knowledge of process improvement methodologies (Lean, Six Sigma, etc.)
• Exceptional leadership, communication, and stakeholder engagement skills
• Strong problem-solving capabilities and a proactive mindset
• Experience coaching and developing team leaders through change
• Ability to balance strategic thinking with operational delivery

Submit your CV today to apply to join a business that values innovation, collaboration, and continuous improvement.