Operations Manager (110372-0425)

University of Warwick; Coventry; On-site; GBP 50,000 - 70,000; Full time

Job summary

The University of Warwick is seeking an Operations Manager to lead maintenance and operations of buildings and outdoor spaces in Coventry. This role involves strategic coordination, resource management, and delivering high standards of service excellence. The ideal candidate will have experience in building services, strong people management skills, and a commitment to operational improvement.

Benefits

30 days holiday plus bank holidays

Company pension scheme

Flexible working options

Discounts from partner companies

Discounted memberships at the Sports Centre

Generous parental leave policies

Access to on-campus children’s services

Medical and dental cash plans

Learning and development access to courses

Cycle to Work Scheme

Qualifications

• Experience as a Multi Skilled Maintenance Engineer or similar.
• Background in people management and managing customer relationships.
• Understanding of legal and statutory maintenance requirements.

Responsibilities

• Oversee and optimize zone-based maintenance operations.
• Manage resources and coordinate with various departments.
• Lead a team of Zone Managers and Technicians.

Skills

People management

Customer relationship management

Building maintenance knowledge

Education

HND or Degree qualification in Building Services

Job description

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University of Warwick provided pay range

This range is provided by University of Warwick. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About The Role

For informal enquiries, please contact Iain Cockcroft (Building Infrastructure Control Manager) [e-mail]

We have a fantastic vacancy for an Operation’s Manager to manage the day-to-day maintenance and operations of buildings and outside spaces at the University of Warwick in Coventry on a permanent, full-time basis.

The Opportunity

The Operations Manager is responsible for overseeing and optimizing a zone-based maintenance model for the day-to-day maintenance operations of the University for the high volume, simple fix reactive and planned maintenance activities, ensuring an efficient and productive service delivery.

This role involves managing resources, coordinating with various departments both within Estates and the wider University, implementing strategic initiatives, and continuously improving processes to meet the university goals and strategy.

The Operations Manager plays a crucial role in maintaining high standards of service delivery, fostering a positive work environment, and driving operational excellence, with outstanding levels of customer service.

The role involves leading a large team of Zone Managers and Technicians who act as the main interface between Estates and the wider University in regard to all Estates led activities.

You’ll work closely with other Maintenance Managers and technical specialist teams to coordinate soft and hard service delivery, and ensure that all teams are working together providing our customers with a coordinated operational maintenance service.

About You

You will hold experience as a Multi Skilled Maintenance Engineer or similar in the building services sector, dealing with a variety of building types across all areas of fabric, electrical and mechanical.

You will have a background in people management and managing customer relationships.

A recognised HND or Degree qualification in Building Services or similar, or equivalent experience with an excellent understanding of legal and statutory maintenance requirements.

We are looking for someone who is keen to be part of our future, who is willing to push for new ways of doing things ‘right first time’, someone prepared to get stuck-in and bring their team along with them. This is an exciting opportunity for someone who is passionate about making a difference.

For further information regarding the skills required for this role please see the personal specification section of the attached job description.

About The Department

What we offer

In return, we offer a flexible total reward package, including:

• 30 days holiday (plus 8 Bank Holidays and 4 Customary Days)
• Company Pension (you pay 6.1% and we pay 14.5% of your pensionable earnings)
• Flexible working, career breaks and on campus activities during your lunch break.
• Discounts from partner companies and campus retailers, giving you fantastic savings on travel and transport, dining out, shopping and entertainment.
• Discounted memberships at our new Sports Centre
• Generous maternity, paternity, shared parental, and adoption leave
• Access to on-campus children’s services, including a nursery and holiday scheme
• Employee Assistant Programme
• Medical and dental cash plans, medical insurance, eye care
• Learning and Development, including access to paid courses
• Cycle to Work Scheme with discounted bike hire, discounted bus and rail passes, electric car salary sacrifice scheme and carpooling
  
  

Take a look at our range of employee benefits outlined here.

To learn more about what it's like working in the Maintenance team at Warwick University, visit our website here

To learn more about what it’s like working at Warwick University, follow us on Instagram and LinkedIn.

About The University

Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK*, with 92% of our research assessed to be ‘world leading or internationally excellent’**.

You'll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.

• QS World University Rankings 2024
• Research Excellence Framework 2021
  
  

To find out more about us visit our website.

How to Apply

CLOSING DATE: Sunday 29th June 2025 at 23:55 (BST)

To apply, please click ‘Apply’ below and submit an application form by the closing date.

Please plan for any potential delays as you will not be able to submit an application form past this deadline (even if you opened the form at, say, 23:30).

You will have to attach a CV and a cover letter.

• Your CV should include your employment history (including your most recent employment), your education history, and any other relevant experience.
• Your cover letter should explain your motivations for applying to the role. It should also explain, using examples, how you meet each of the essential and desirable criteria detailed in the Job Description PDF document below. Please note that all essential criteria must be met by candidates who are invited to interview.
  
  

Please see here for guidance on writing a cover letter. We highly recommend using individual criteria as headers and explaining below, using examples, how you meet the criterion, though you are free to format the letter as you wish.

To streamline our hiring processes, we can only accept applications submitted via our official careers webpage, warwick-careers.tal.net.

• Interview Date: To be confirmed
• Start Date: To be confirmed
  
  

What we Offer

We will provide you with a great range of benefits, which include an attractive pension scheme, 30 days holiday plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.

We recognise the importance of a healthy work/life balance and offer you access to flexible working, for more information click here.

We are proud to say that we are a Living Wage employer.

If you are considering relocating to the UK, read our Relocation Guide to find out more about what Warwick has to offer and what might be involved in the process.

Our Commitment to Inclusion

Warwick is committedto building an organisation ofmutual respectanddignity, promoting awelcoming, diverse, and inclusive workingand learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to berecognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.

We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpageshere.

The University currently holds aRace Equality Charter Bronze Award,Athena Swan Sliver Awardand aDisability Smart Bronze Award.The University of Warwick is also one of the six founder institutions of theEUTOPIA European University Alliance.

Disclosure & Barring Service (DBS)

The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with.

In line with the DBS Code of Practice, the successful candidates for any roles involving regulated activity, will be subject to a DBS check at the appropriate level. The University will take all necessary measures to ensure that any individual subject to a barring order does not undertake any work with the barred group specified (i.e. children and/or adults).

We expect all employees, volunteers, and partners to share our commitment to safeguarding.

Rehabilitation of Ex-Offenders

The University undertakes not to discriminate against anyone who makes a disclosure relating to a conviction. The information disclosed at application stage is only visible to the central DBS team (i.e. not recruiting managers) to ensure there is no bias during the shortlisting process.

Job Description

JD Operations Manager.pdf – 323KB Opens in a new window

Right to Work in the UK

If you do not yet have the right to work in the UK and/or are seeking sponsorship for a Skilled Worker visa, please follow this link which contains further information about obtaining the right to work in the UK.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Higher Education

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