Operations Manager

Housing 21; Worcester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading housing organization in Worcester seeks a passionate individual to manage Local Housing Managers, ensuring compliance and enhancing resident satisfaction. The role involves active involvement with teams and residents, emphasizing positive customer service and issue resolution. The organization values diverse backgrounds and offers various employee benefits, including a pension scheme and holiday pay.

Benefits

Pension scheme

Holiday pay

Occupational Sick Pay

Health Cash Plan

Employee Assistance Programme

Cycle to Work scheme

Qualifications

• Strong focus on resident engagement and satisfaction.
• Experience in managing teams is advantageous.
• Ability to work flexibly and manage workloads effectively.

Responsibilities

• Manage Local Housing Managers to ensure compliance and satisfaction.
• Address issues while enhancing resident engagement.
• Collaborate with teams to minimize vacant properties.

Skills

Positive attitude

Proactive engagement

Excellent customer service

Ability to resolve issues

Job description

Company Description

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor.Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!

Role Description

You will line manage an average of 10/11 customer-facing Local Housing Managers (LHM's)and will play a key role not only in ensuring that each scheme is compliant with legal requirements such as safety, but also in improving resident satisfaction, which is already at 91% across the country! Excellent customer service, resolving issues and truly engaging with our residents is of upmost importance to us and you will make this happen.

You will also play an important role in our organisation’s performance, working with your teams to ensure that vacant properties are minimised, that we have a culture of tenancy sustainment and ensuring our services are affordable and costs are transparent.

An existing qualification in housing is not required - sharing our values and showing the right behaviours are what matter most to us.We’re looking for positive, proactive people who challenge where needed, connect with residents and employees at all levels, and are transparent in all that they do.

We value difference, both among our employees, and our resident population, and it’s important to us that all people from all backgrounds feel welcome in our schemes and among our teams. We are particularly keen to hear from candidates from diverse backgrounds.You will be encouraged to engage in projects across Housing 21, including being part of our internal networks that champion inclusion and diversity.

We believe that a good work life balance is important for you and the service you deliver.You will be required to travel, spending around 60% of your time on site with your teams and our residents, and will be empowered to decide when digital communication and video conferences are more appropriate.

The benefits

At Housing 21 we’re proud to be actively recognising the importance of our employees and rewarding them accordingly. You will receive:

•Pension scheme

•Holiday pay

•Holiday purchase scheme

•Occupational Sick Pay

•Occupational Maternity/Paternity Pay

•Health Cash Plan

•Blue Light Card (offering discounts across retail, hospitality and leisure)

•Income protection

•Eye care vouchers

•Car lease scheme

•Cycle to Work scheme

•Employee Assistance Programme

•Support to progress and develop

As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.

Closing date for applications 10 August, with interviews taking place 20 August.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.