Operations Manager

BAM UK & Ireland; West Midlands; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Family-friendly policies

Personal and professional development

Job summary

BAM UK & Ireland is recruiting an Operations Manager (Non-PFI) to lead FM operations across a regional portfolio. You will drive performance, manage budgets, and ensure compliance, safety, and client satisfaction while supporting people and process improvements.

Ideally based in the West Midlands or surrounding areas, the role requires decisive leadership, strong financial governance, and collaboration with internal stakeholders to deliver contracted outcomes and growth opportunities.

Qualifications

• Proven experience leading facilities management or service-driven operations.
• Strong financial and commercial acumen with budget responsibility.
• Excellent stakeholder management and client relationship skills.
• Thorough understanding of health, safety, and regulatory compliance.
• Ability to mentor and develop high-performing teams.

Responsibilities

• Oversee day-to-day management of a regional portfolio of contracts.
• Ensure KPIs and SLAs are met or exceeded across service lines.
• Identify and implement improvements to drive efficiency and value.
• Collaborate with internal teams to ensure smooth contract delivery.
• Manage regional budgets and control costs while achieving targets.
• Lead safety and compliance across contracts and promote a strong safety culture.
• Develop and mentor Contract Managers and foster a performance-driven team.
• Support contract retention and growth through effective stakeholder engagement.

Skills

Leadership

Financial acumen

Stakeholder management

Compliance & safety

People development

Job description

BAM UK & Ireland is recruiting an Operations Manager (Non-PFI) to join our FM Segment of the business. The Operations Manager (Non-PFI) is a key leadership role within the Facilities Management division, responsible for overseeing the delivery of high-quality services across a designated regional portfolio of contracts. Reporting to the Head of Operations, this role ensures operational efficiency, financial performance, and continuous improvement while fostering a culture of compliance, safety, and client satisfaction. The ideal candidate can be based ideally in the West Midlands or surrounding areas.

Making Possible

The Operations Manager will drive best practices, ensure contractual obligations are met, and support the strategic objectives of the business. This role also requires close collaboration with key internal stakeholders including People, Finance, Technical Assurance, FM Systems, and FM Support Services to align operational delivery with broader business goals.

Key Responsibilities

Operational Management & Performance

• Oversee the day-to-day management of a regional portfolio, ensuring contracts operate efficiently and in alignment with business objectives.
• Ensure KPIs and SLAs are met or exceeded across all service lines.
• Identify and implement improvements in service delivery to drive operational efficiency and excellence.
• Work collaboratively with internal teams to ensure smooth and effective contract delivery.
• Manage regional contract budgets, ensuring financial targets are met and costs are controlled.
• Identify and implement cost-saving initiatives and value engineering opportunities.
• Monitor debt management and ensure financial compliance within operational teams.

Client & Stakeholder Engagement

• Act as the primary point of contact for key clients within the regional portfolio, ensuring strong relationships and high levels of service satisfaction.
• Work with the Head of Operations and Business Development teams to support contract retention and growth opportunities.
• Ensure client requirements and expectations are consistently met and exceeded.

Safety & Compliance

• Ensure full compliance with all relevant health, safety, and environmental regulations.
• Promote and enforce a strong safety culture across all contracts, in line with Bam's "Everybody, Safe & Well, Everyday".
• Oversee operational risk management, ensuring policies and procedures are followed effectively.
• Lead, mentor, and develop a team of Contract Managers, ensuring high levels of engagement and performance.
• Foster a high-performing, customer-focused culture within the team.
• Support talent development, succession planning, and career progression initiatives.
• Identify and drive operational efficiencies and standardisation across contracts.
• Support the implementation of innovation and best practices to enhance service delivery.
• Work collaboratively with key stakeholders to drive improvements and share best practices.

What’s in it for you?

In addition to an attractive salary we offer a significant benefits package which could include;

• A wide range of family friendly policies
• Personal and professional development

What do you bring to the role?

This role presents an exciting opportunity for a dynamic and results-oriented leader to shape the future of non-PFI operations within a growing Facilities Management business. If you are passionate about operational excellence, financial performance, and team leadership, this role offers a fantastic platform for impact and career growth.

Experience & Skills Required

• Proven experience in an operational leadership role within Facilities Management or a similar service-driven industry.
• Strong financial and commercial acumen, with experience managing budgets and contract performance.
• Excellent stakeholder management skills, with the ability to build and maintain strong client relationships.
• Thorough understanding of compliance, health & safety regulations, and operational risk management.
• Demonstrated ability to lead teams and drive a culture of performance and continuous improvement.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Results-Driven: Focused on achieving measurable outcomes and ensuring accountability.
• Operational Excellence: Committed to delivering high-quality, efficient services.
• Relationship Management: Ability to build trusted relationships with clients and stakeholders.
• Leadership & People Development: Strong leadership skills with a focus on team growth and development.
• Problem-Solving: Analytical mindset with the ability to identify and resolve operational challenges.
• Adaptability: Thrives in a changing environment, demonstrating resilience and flexibility.

About BAM

Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.

We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

The application process

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in Making Possible".