Operations Manager

Chestnut; Wells-Next-the-Sea; On-site; GBP 70,000; Full time

Job summary

A regional hospitality company is seeking an Operations Manager to oversee venues in Norfolk. This leadership role involves inspiring teams, ensuring quality standards, and driving performance through strategic initiatives. The ideal candidate will have experience in hospitality management and a passion for local culture. Competitive salary and various employee incentives are offered.

Benefits

Competitive salary £70,000 OTE

Team & Individual Incentives

Bonus Schemes

Employee Assistance Programme

Team Parties & Social Events

Work Anniversary Rewards

Refer a Friend Scheme

Wine Discounts

Flexible Hours

Learning & Development

Qualifications

• Proven experience leading multi-site operations in hospitality or premium lifestyle venues.
• A nurturing approach with strong coaching mindset.
• Sound understanding of budgeting, forecasting and P&L control.
• Passion for Norfolk and its communities.

Responsibilities

• Inspire and develop General Managers to lead high-performing teams.
• Drive performance through strategic planning and hands-on leadership.
• Collaborate closely with central teams across diverse functions.
• Implement improvements in guest experience and team development.

Skills

Leadership

Coaching

Commercial awareness

Problem-solving

Job description

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We’re looking for a personable and experienced Operations
Manager to join our team and lead a portfolio of distinctive inns and
hospitality venues across Norfolk. This is an exciting opportunity for a
thoughtful, people-focused leader with a deep appreciation for the region —
someone who sets high standards, empowers others, and champions heartfelt
hospitality.

Who We Are

At Chestnut, we’re proud to own and operate a growing
collection of pubs, inns and restaurants rooted in the East of England —
including some of Norfolk’s most admired destinations. From coastal hideaways
to countryside retreats, every property reflects its setting and community.
Together, we deliver genuine hospitality grounded in real people, real places,
and a real love for what we do.

As a business, we’re evolving — expanding our collection,
investing in our people, and introducing new initiatives that enhance the guest
and team experience. But throughout, we remain true to the spirit of each
venue: proudly independent, locally led, and full of character.

The Role

As Operations Manager, you’ll lead a group of Norfolk-based
venues, working closely with General Managers and their teams to elevate the
guest experience, grow performance, and foster a culture of care and
collaboration. You’ll be a key voice in driving progress — supporting the
rollout of company initiatives while respecting and retaining each property's
individual charm.

This is a hands-on, strategic role for someone who thrives
on mentoring others, managing change with sensitivity, and contributing to a
dynamic, values-led business.

Key Responsibilities

• Inspire,
  coach, and develop General Managers to lead high-performing, guest-focused
  teams
• Uphold
  standards of quality and consistency across food, drink, service and
  accommodation
• Drive
  performance through strategic planning, forecasting and hands-on
  leadership
• Collaborate
  closely with our central teams across people, finance, marketing and
  operations
• Champion
  and embed new business initiatives in a way that complements local
  identity
• Identify
  and implement meaningful improvements in guest experience and team
  development
• Be a
  proud ambassador for Chestnut’s culture, community focus, and commitment
  to local, sustainable hospitality

What We’re Looking For

• Proven
  experience leading multi-site operations in hospitality or premium
  lifestyle venues
• A
  natural people-leader with a nurturing approach and strong coaching
  mindset
• Commercially
  confident, with sound understanding of budgeting, forecasting and P&L
  control
• A
  passion for Norfolk – its landscapes, producers and communities – and a
  desire to help it thrive
• Calm,
  flexible, and solutions-driven with a hands-on attitude and strategic
  outlook
• Comfortable
  managing change and aligning diverse teams around shared goals
• Based
  in or near Norfolk with a full UK driving licence and willingness to
  travel regularly

What We Offer

• A leadership role within a
  growing, values-led business with local roots
• The opportunity to shape
  and support a talented, passionate group of teams
• Competitive salary £70,000 OTE
• Team & Individual
  Incentives– Enjoy rewards for your hard work, including staff days
  out and even trips abroad.
• Bonus Schemes–
  Performance-based rewards to recognise your contribution.
• Employee Assistance Programme
  (EAP)– Free, confidential support for wellbeing, finances, and more.
• Team Parties & Social
  Events– Regular events to connect, relax, and celebrate together.
• Work Anniversary Rewards–
  Your commitment is celebrated every year.
• Refer a Friend Scheme–
  Recommend a friend and earn a cash bonus when they join us.
• Wine Discounts–
  Enjoy exclusive pricing on carefully selected wines.
• Family & Friends Discounts–
  Share special perks with those you care about.
• Team Discounts – Up to 50% offyour
  food bill at our venues.
• Overnight Stays from £75–
  Take a break at any Chestnut property at a reduced rate.
• High Street Discounts–
  Save on retail, dining, and travel with exclusive deals.
• Flexible Hours– We
  help you maintain a healthy work-life balance.
• Learning & Development–
  Grow your career with access toaccredited training coursesand
  continuous development opportunities.

Love Norfolk. Love hospitality. Love leading with
purpose.

Help shape the future of East Anglian hospitality with Chestnut.

Apply now and become part of something truly special.