Operations Manager

UK Research and Innovation; Warrington; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

30 days annual leave

Flexible working options

Hybrid working

Employee discounts

Job summary

Arts and Humanities Research Council (AHRC) within UKRI is seeking an Operations Manager to lead day-to-day delivery of the RICHeS programme from its Warrington base. The role reports to the Senior Operations Manager and oversees an Operations Officer, driving efficient processes and governance across funded investments.

You will coordinate cross-institutional activities, manage budgets and risk, and help plan future phases while fostering strong partner relationships.

Qualifications

• Experience of managing and coordinating programmes, projects or operational activities (S&I).
• Experience of managing, supervising or developing colleagues and allocating work to deliver objectives and timescales (S&I).
• Demonstrable experience of building relationships with internal and external stakeholders (S&I).
• Experience of monitoring progress against plans and producing clear reports (S&I).

Responsibilities

• Provide operational and programme management support across RICHeS.
• Maintain programme systems, records and documentation; ensure information is accurate and accessible.
• Track milestones, issues and actions; escalate as needed for senior input.
• Coordinate inputs from colleagues and partners to meet timescales.
• Support governance, risk, reporting and budget monitoring across the programme.
• Line manage the Operations Officer and develop opportunities for the team.

Skills

Programme management

People management

Stakeholder engagement

Analytical skills

IT skills

Education

Degree in a relevant field

Tools

MS Office

Data analysis tools

Job description

Arts and Humanities Research Council (AHRC)

Salary: £37,841 per annum

Band: UKRI Band D

Contract Type: Fixed Term 23 months

Hours: Full-time/ Part Time (minimum 0.8 FTE) (flexible working available)

Location: Warrington, Cheshire, United Kingdom - Hybrid working available

Positions: 1

Closing Date: Sunday 15th November 23:59pm

Interview Date: W/C 7th December

About RICHeS

Research Infrastructure for Conservation and Heritage Science (RICHeS) is a UK-wide programme led by the Arts and Humanities Research Council (AHRC), part of United Kingdom Research and Innovation (UKRI).

RICHeS is an £80 million long term investment in the UK’s conservation and heritage science capability. We are establishing a distributed national research infrastructure, connecting specialist facilities, nationally significant collections, digital services and expertise across the UK.

The programme currently brings together 31 funded investments, comprising specialist heritage science facilities, nationally significant collections and the Heritage Science Data Service (HSDS). Together, these form a national network intended to improve access to facilities, equipment, expertise, collections and data for researchers, conservators, heritage organisations and other users. RICHeS operates across all four nations of the UK and also supports engagement with international research infrastructure partnerships.

About the role

The Operations Manager will play a central role in the effective day to day operation and delivery of the RICHeS programme, working closely with and reporting to the Senior Operations Manager.

The postholder will provide high quality operational and programme management support across RICHeS, supporting effective relationships with funded investments and partners, programme monitoring and reporting, financial management and assurance and governance coordination.

The Operations Manager will also have direct line management responsibility of an Operations Officer, providing direct, support and development opportunities, and ensuring that operational activity is effectively prioritised and delivered.

This role will suit an experienced programme or operations professional who is comfortable working across a complex, distributed programme involving multiple organisations and stakeholders. The successful candidate will be able to bring structure to complex activity, identify issues early and ensure that actions are followed through.

Key responsibilities

Programme and operational management

• Support the Senior Operations Manager in the effective operational delivery of the RICHeS programme.
• Maintain effective programme systems, processes, records and documentation, ensuring information is accurate, accessible and up to date.
• Track programme milestones, deliverables, issues and actions, escalating matters requiring senior consideration.
• Coordinate inputs from colleagues and external partners to ensure that programme activities are delivered to agreed timescales.
• Support the continuous improvement of RICHeS operational processes, identifying opportunities to improve efficiency and user experience.
• Contribute to planning for future phases of the RICHeS programme and the development of sustainable operating arrangements.
• Develop and maintain effective working relationships with RICHeS funded investments.
• Act as a key operational point of contact for funded projects, providing guidance on programme requirements and coordinating responses to queries.
• Monitor progress against agreed project plans, milestones and outputs.
• Support funded projects to meet their obligations to provide access to their facilities, equipment, collections, expertise and associated resources.
• Work with project leads to identify and resolve operational issues, escalating significant risks to the Senior Operations Manager where appropriate.
• Support the Senior Operations Manager in the management and monitoring of programme budgets.
• Liaise with grant holders and their finance teams regarding financial queries.
• Maintain accurate financial and programme records and ensure appropriate audit trails are available.

Governance, assurance and reporting

• Support the preparation of papers, reports and information for RICHeS governance and advisory structures.
• Maintain programme risk register and support regular reviews of this with the Senior Operations Manager and Head of RICHeS.
• Support the coordination of milestone reporting to UKRI's Infrastructure Team, collating information from across the programme and ensuring reporting requirements are met in a timely manner.

Access Coordination

• Support the development and monitoring of effective access arrangements across the RICHeS infrastructure.
• Contribute to the implementation and monitoring of RICHeS access initiatives, including the Access Fund.
• Contribute to engagement with relevant national and international research infrastructure partners.

Team and operational leadership

• Line manage the RICHeS Operations officer, providing clear objectives, direction and development opportunities, ensuring that work is prioritised effectively against programme needs.

General

• Work collaboratively as a member of the RICHeS Infrastructure Headquarters team.
• Provide operational support to colleagues and contribute to a positive, inclusive and collaborative working environment.
• Support programme events, meetings, workshops and stakeholder activities as required.

Personal Specification

The below criteria will be scored during Shortlisting (S), Interview (I) or both (S&I).

• Experience of managing and coordinating programmes, projects or operational activities (S&I).
• Experience of managing, supervising or developing colleagues and allocating work to deliver agreed objectives and timescales (S&I).
• Demonstrable experience of building and maintaining effective relationships with a diverse range of internal and external stakeholders (S&I).
• Experience of monitoring progress against plans, milestones and deliverables, and producing clear reports (S&I).
• Experience of maintaining effective programme or operational processes and records with strong attention to detail (S&I).
• Strong IT skills, including experience of working with complex datasets, analysing information and using digital tools to support reporting, monitoring and operational delivery (S&I).
• Strong organisational and analytical skills, with the ability to identify issues and develop practical solutions (S&I).
• Excellent written and verbal communication skills, with the ability to communicate complex information clearly to a diverse audience (S&I).

Please note that this role will require the post holder to be willing to travel and to work away from the office and on occasion outside normal working hours.

We support a hybrid approach, and you can expect a mix of working from home, the office, and occasionally at other UK locations.

RICHeS IHQ staff will be assigned to Tier 2 meaning a standard expectation of 40–60% onsite attendance (pro-rated against working time). This will come into effect on 1st October 2026.

We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package! We are committed to supporting employees' development and promote a culture of continuous learning!

A list of benefits below:

• 30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent)
• Employee discounts and offers on retail and leisure activities
• Employee assistance programme, providing confidential help and advice
• Flexible working options

Plus many more benefits and wellbeing initiatives that enable our employees to have a great work life balance.

For further information on our benefits please see: Benefits of working at UK Research and Innovation (UKRI)

UKRI is an Equal Opportunity & Disability Confident Employer.