Operations Manager

Lord Search & Selection; Ware; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading company based on the outskirts of Ware is seeking a dynamic Operations Manager to join the Leadership team. This critical role involves overseeing an efficient operation including order processing, supply chain, and team management. The ideal candidate will have strong organisational and leadership skills, coupled with a proven track record in operations management. This full-time, on-site position offers a competitive salary along with excellent benefits, including a bonus scheme and free lunch.

Benefits

Bonus scheme

Free lunch

Qualifications

• Minimum 5 years experience in operations management within a similar industry.
• Strong leadership and team management skills.
• Experience with lean manufacturing or Six Sigma desirable.

Responsibilities

• Manage day-to-day operational activities including order processing and customer service.
• Oversee procurement, inventory management, and supplier relationships.
• Lead and coach staff to uphold company values and culture.

Skills

Leadership

Organisational skills

Analytical skills

Communication

Customer Focus

Tools

ERP systems

Inventory management tools

Job description

Our thriving client based on the outskirts of Ware is recruiting for a dynamic, driven and experienced customer-centric Operations Manager to join the Leadership team and release the Operations Director of their daily workload. This would include taking full responsibility for managing the day-to-day operational activities such as order processing, customer service, inventory control, purchasing, warehouse, logistics, production, mobile service engineers and installation teams ensuring highly efficient operations and a consistent world class level of service to our customers. This is a critical role in managing seamless coordination across all functions/departments, driving efficiency, and consistently meeting/exceeding customer demands. This role requires a proactive leader with strong organisational skills, the ability to manage teams with excellent people skills, experience in optimising operational processes and orderliness in all areas of responsibility.

This is a full-time role working onsite in their offices based on the outskirts of Ware (8am - 5pm, Monday - Friday) and offers a competitive salary plus bonus scheme, free lunch and other excellent benefits.

Due to our clients location, candidates must have their own mode of transport.

Key Responsibilities

Order Processing & Customer Service

• Accurately and efficiently process all orders same day.
• Resolve customer queries to the agreed SLA and ensure timely processing to support fulfilment.
• Monitor ICU orders that have slipped on promised dates to keep customers informed and resolve quickly.
• Coach and train staff to deliver a world class customer experience.

Supply Chain

• Oversee procurement, inventory management, and supplier relationships.
• Ensure timely sourcing of materials and products to meet demand.
• Develop strategies to optimise supply chain efficiency and reduce costs.
• Maintain strong supplier relationships and negotiate best pricing and terms.

Warehouse & Logistics

• Manage receiving, storage, and distribution of products; ensure accurate order fulfilment.
• Maintain a tidy, organised, safe facility and ensure all orders are despatched as promised.
• Cross-train team for flexibility and implement shift patterns for consistent service.
• Lead projects such as racking installation, workspace changes, and departmental moves.
• Responsible for maintenance and safety of plant, machinery, racking, premises and grounds including pest control using staff and contractors.

Production Management

• Oversee production processes across in-house print works, embroidery, heat seal, stock line, and product assembly.
• Understand all machinery and processes; implement lean principles and improve productivity.
• Cross-train staff, maintain clean/tidy production areas, and adjust schedules to meet deadlines.

Service Engineers

• Manage engineers and installers; ensure visit dates are met and feedback is reported promptly.
• Adhere to standard SLAs for all visits.

Team Leadership and Development

• Lead, inspire, and coach staff while upholding company values and culture.
• Be self-driven, punctual, honest, and solutions-focused.
• Attend meetings as required and ensure confidentiality.
• Recruit, allocate and cross-train labour to meet demand efficiently.
• Ensure all operations are conducted safely, appropriately, and cost-effectively.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Conduct regular performance reviews and promote collaborative communication across teams.

Operational Efficiency, Accountability and Reporting

• Analyse operational data and KPIs to identify areas for improvement.
• Respond to communications promptly and implement process improvements to enhance productivity.
• Report performance insights to senior management and board; contribute to future planning and budgeting.
• Monitor and maximise individual and departmental output.

Qualifications and Skills

• Minimum 5 years proven experience in an operations management role within a similar industry
• Strong leadership and team management skills, with the ability to motivate and inspire
• Excellent knowledge of supply chain, production, and warehouse management.
• Analytical mind-set with the ability to interpret data and make informed decisions.
• Strong communication and interpersonal skills for effective collaboration
• Have a sales-led mentality with a strong customer focus
• Experience in recruiting and managing staff
• Need a burning passion for tidiness and organisation in the workplace
• Willingness to take final responsibility for delivering on the desired outcomes.
• Highly organised with ability to manage multiple priorities in a fast-paced environment.
• Ability to work and remain calm under pressure
• Experience with lean manufacturing, Six Sigma or similar process improvement (desirable)
• Proficiency in Outlook, Microsoft Office and relevant software (e.g., ERP systems, inventory management tools).

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion. We appreciate your interest and wish you the best of luck in your job search.