Operations Manager

NHS; Walton-on-Thames; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A not-for-profit community healthcare organisation in Suffolk is seeking an Operations Manager to lead the Community Ultrasound Service. This role requires strong leadership skills, proficiency in healthcare operations, and a commitment to patient-centred care. The successful candidate will manage administrative responsibilities, coordinate service demands, and foster a supportive environment for staff. Join a values-driven team dedicated to enhancing healthcare access in the community.

Benefits

Supportive team culture

Professional development opportunities

Flexible working arrangements

Contribution to community healthcare

Qualifications

• Experience in healthcare operations, especially with SystmOne.
• Ability to manage multiple priorities effectively.
• Commitment to patient-centred care.

Responsibilities

• Lead the operational management of the Community Ultrasound Service.
• Coordinate appointments and manage service demands.
• Support and develop two Administration Teams.
• Respond to patient inquiries and represent the service.
• Prepare performance reports for strategic decisions.

Skills

Organisational skills

Leadership

Communication

IT system proficiency

Problem-solving

Tools

SystmOne

Job description

Overview

Job Summary
Were seeking someone with a passion for operational excellence and a commitment to patient-centred care. Youll be confident managing teams, juggling priorities, and solving problems with a calm and proactive approach. Experience in healthcare operations, particularly with systems like SystmOne, is desirable—but above all, were looking for someone who thrives in a fast-paced environment and is ready to make a meaningful impact.

What you will bring

• Strong organisational and leadership skills
• A collaborative mindset and excellent communication abilities
• Confidence using IT systems and interpreting data
• A flexible approach to working across sites and remotely
• A commitment to continuous improvement and service quality

Main duties of the job

• Lead the operational heartbeat of our Community Ultrasound Service across Suffolk, ensuring every administrative touchpoint delivers a high-quality, patient-focused experience.
• Shape the clinic schedule by coordinating ultrasound appointments around staff availability, leave, and service demands keeping the service running smoothly and efficiently.
• Be the go-to leader for our two Administration Teams, taking ownership of HR tasks and fostering a supportive, high-performing environment.
• Represent the service with confidence, responding compassionately to patient enquiries and complaints, and acting as a trusted contact for GP practices and partner organisations.
• Support strategic decision-making by preparing reports and insights for commissioners, working closely with the Service Manager to showcase service performance and value.

About Us

Suffolk GP Federation CIC is a not-for-profit community interest company. Our main purpose is to support Primary Care across Suffolk including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

Job responsibilities

An exciting opportunity has arisen for an enthusiastic and ambitious individual to contribute to the leadership of Suffolk GP Federations Community Ultrasound service across East Suffolk. We are looking for an Operations Manager to join this established community service, providing strong leadership and direction as we continue to increase the accessibility of ultrasound appointments for the region. The role will offer flexibility as the post holder blends site based and remote working, travelling around East Suffolk as the service demands.

You will join our Community Ultrasound service. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

Why join us

At Suffolk GP Federation, youll be part of a values-driven organisation that puts people first—both patients and staff. We offer:

• A supportive and inclusive team culture
• Opportunities for professional development and career progression
• Flexible working arrangements to support work-life balance
• The chance to contribute to innovative, community-based healthcare

If youre ready to take the next step in your career and help shape the future of community ultrasound services in Suffolk, wed love to hear from you. Apply now and be part of a team that is making a real difference.