Operations Manager

Amazon; Wales; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading logistics company in Wales is seeking an Operations Manager to oversee site performance and manage a team of Area Managers. The role focuses on driving operational excellence through data analysis, team development, and stakeholder engagement. Candidates should possess a degree and relevant management experience. Strong proficiency in English and competency in MS Office is essential. This position embraces a culture of inclusivity and opportunity for growth.

Qualifications

• Relevant experience in successful people and stakeholder management.
• Advanced proficiency in verbal and written English.
• Experience in a similar logistical working environment.

Responsibilities

• Manage and develop a team of Area Managers.
• Own your site and deal with site performance issues.
• Design and deliver initiatives to improve operational performance.

Skills

People management

Stakeholder management

Data analysis

Lean techniques

Six Sigma

Kaizen

Education

Degree

Tools

MS Office Suite

Job description

Overview

Operations is the beating heart of Amazon. This part of our business ensures we fulfil and dispatch orders efficiently so customers receive items on time. It’s led by Operations Managers who bring the team together to drive excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan to help your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Responsibilities

• Manage and develop a team of Area Managers
• Own your site, deal with issues and positively impact site performance
• Analyse site performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including PxT (HR), Finance, Delivery Service Partners (DSP), IT, Amazon Customer Excellence System (ACES) and Engineering units
• Design and deliver initiatives across the sites to improve operational performance

A day in the life

• You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.
• A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand.
• Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

Qualifications

• A degree
• Relevant experience in successful people and stakeholder management
• Advanced proficiency in verbal and written English and intermediate proficiency in the local language
• Relevant experience in using data or anecdotal evidence to influence business decisions
• Relevant experience in key areas of production and supply chains
• Experience in Lean, Six Sigma and Kaizen techniques
• Experience in a similar logistical working environment
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates: https://www.amazon.jobs/en/privacy_page

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.