Operations Manager

VGW; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

VGW, a leader in interactive entertainment, is seeking an Operations Manager to oversee one of its operations teams. This role involves leading teams through digital transformation, improving processes, and enhancing operational quality. Ideal candidates will have experience in operations management, preferably in high-compliance environments, and possess strong leadership and analytical skills.

Benefits

Flexible working hours

Career growth opportunities

Competitive compensation

Qualifications

• Proven experience in operations management, ideally in social gaming or similar.
• Strong understanding of customer operations and quality frameworks.
• Experience managing change and implementing improvements.

Responsibilities

• Leading a 25-person team through digital transformation.
• Embedding quality assurance and performance management structures.
• Collaborating with cross-functional teams for compliance.

Skills

Operations Management

Team Leadership

Process Improvement

Compliance Knowledge

Data Analysis

Tools

SQL

Job description

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VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

We have an exciting opportunity to join our Operations team and are currently looking for an Operations Manager to join the team.

In this role, you will be responsible for overseeing one of VGW’s operations teams, leading team leads and agents, and driving improvements in process efficiency, performance, and quality. You will play a key role in shaping the team culture, managing stakeholder relationships, and helping to guide the team through a transition from manual processes to scalable digital-first processes.

Key responsibilities will include:

• Leading a 25-person team through a digital transformation process
• Embedding quality assurance and performance management structures to uplift operational excellence
• Collaborating with Legal and other cross-functional teams to ensure compliance with regulatory standards
• Managing process improvement initiatives and introducing scalable tools and systems

What you will bring to the role:

• Proven experience in operations management, ideally within social gaming or similar
• Proven track record leading teams and uplifting performance in fast-paced, high-compliance environments
• Strong understanding of customer operations, quality frameworks, and stakeholder engagement
• Experience navigating evolving systems, with the ability to manage change and implement improvements
• Data focused, with knowledge of tools like SQL being advantageous

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

Our high-quality, acclaimed brands include Chumba Casino, Global Poker and LuckyLand Slots, which are enjoyed by millions of players in North America.

Our games are based on a freemium model, meaning they are available to play at no cost, but include optional in-game purchases to enhance gameplay. We also offer sweepstakes promotions where players can collect free entries for the chance to win real-world prizes.

At VGW, one of our core values is “our players come first”. This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success.

Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things.

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.