Operations Manager

Exclusive Hotels; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading hospitality group in the UK is seeking an Operations Manager for The Royal Berkshire Hotel in Ascot. The role involves overseeing daily hotel operations, managing high-volume environments, and demonstrating exceptional leadership. Ideal candidates will have experience at a senior management level, particularly in food and beverage operations, and possess strong customer service skills. This position offers competitive salary with numerous employee benefits, including significant discounts on hotel stays and extensive training opportunities.

Benefits

Competitive salary

30 days holiday

Discretionary service charge system

50% Discount on food and beverage

Significant discounts on room nights

Free meals on duty

Free gym access

Recognition and rewards scheme

Qualifications

• Experience at a senior management level, managing departmental heads.
• Proven ability to drive sales and manage revenue.
• Excellent customer service skills and commitment.

Responsibilities

• Oversee all hotel operations under the guidance of the General Manager.
• Drive revenue and exceed sales and profit targets.
• Ensure high standards and monitor customer satisfaction.

Skills

Leadership skills

Customer service skills

Communication skills

Sales and revenue management

Job description

In a Nutshell

We’re actively seeking an Operations Manager to join us at The Royal Berkshire Hotel, Ascot. Reporting to the General Manager, the Operations Manager will have a strong and proven hotel background, looking for the next step up. With proven experience managing high-volume, multi-unit operations, the successful applicant will be responsible for all hotel operations on a day-to-day basis. Exceptionally strong leadership qualities are essential, with the ability to appreciate, manage, and work within a property that is very diverse, with high-volume conference and banqueting facilities.

Package Description

And now for the good stuff

Hospitality is all about looking after people, and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development, and progression opportunities, other benefits include:

• Competitive salary, benefits, and above the Real Living Wage
• 30 days holiday (increasing with length of service)
• Discretionary service charge system
• 50% Discount on food and beverage across all Exclusive properties
• Significant discounts on room nights across all Exclusive properties
• PERKZ discount scheme & Online guides (Exercise, Wellbeing, Finance)
• Free meals on duty
• Recognition and rewards scheme
• Access to our learning platform with training and development programs
• Free gym access and dedicated classes where available
• B Corp accreditation and commitment to People, Product, and Planet
• Free downloads to newspapers, magazines, and books
• Cycle to work scheme

Main Responsibilities

• Oversee and direct all aspects of hotel operations under the guidance of the General Manager
• Lead and develop direct reports, setting clear objectives aligned with hotel strategy
• Drive revenue and exceed sales and profit targets
• Create a sales culture across the operation
• Ensure high standards, monitor customer satisfaction, and develop loyalty and repeat business
• Monitor performance via Review Pro statistics, after-stay emails, and customer feedback
• Deputise for the General Manager in their absence

The Ideal Candidate

• Experience at a senior management level, managing departmental heads
• Experience managing food and beverage operations
• Understanding of front-of-house systems and procedures
• Ability to control payroll, liquor GP, and operational expenses
• Proven ability to drive sales and manage revenue
• Strong leadership and team management skills
• Flexibility to work different shifts, including weekends
• Excellent customer service skills and commitment
• Strong communication skills, both verbal and written
• Ability to work under pressure and solve problems

About The Company

We value character, personality, and a genuine passion for hospitality. We seek people who enjoy being around others, smile, chat, and truly care about guest experience. We expect extra effort and dedication from our team, putting heart into every interaction.