Operations Manager

JR United Kingdom; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Manager to oversee training services and ensure premium quality delivery. This role involves managing a team, maintaining high standards of service, and collaborating with various departments to enhance operational performance. The ideal candidate will possess excellent project management and communication skills, with a strong focus on data analysis and team development. Join this dynamic environment where your contributions will directly impact the success of training programs and client satisfaction. If you're ready to take on a pivotal role in a forward-thinking organization, this opportunity is for you.

Qualifications

• Self-motivated with strong analytical and project management skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Ensure timely and quality delivery of training services.
• Manage and support business support officers effectively.
• Oversee quality assurance processes and documentation.

Skills

Analytical skills

Project management

Account management

Communication skills

Team supervision

Data analysis

Organizational skills

Attention to detail

Job description

The Red Snapper Group (RSG) is a market leading recruitment, media, events, and education services provider within the law enforcement, cyber security, offender supervision and regulatory services markets.

Role Overview

Reporting to the Senior Operations Manager (SOM), the responsibilities of the Operations Manager will cover the following, with the business reserving the right to extend these duties within reasonable parameters.

Responsibilities

• Assisting the SOM to ensure all Red Snapper Learning (RSL) managed training services are supplied on time and to the correct standards, meeting client expectations on every occasion.
• Assisting the SOM to ensure all RSL clients and delegates receive a premium service.
• Ensuring that quality is consistently maintained, at every stage of the services RSL provides across the RSL product portfolio.
• Taking responsibility for ensuring all RSL course material is current, fit for purpose and meets the highest standards.
• Internally and externally champion the service delivery and quality assurance function of the business.

Specific Responsibilities

• Managing and overseeing the work of business support officers, ensuring their tasks are completed accurately and on time.
• Providing guidance, support and development opportunities to direct reports to enhance their performance and career growth.
• Conducting regular performance reviews and providing constructive feedback.
• Engaging, commissioning and managing course designers/trainers involved in the delivery of RSL managed services.
• Attending weekly meetings, chaired by the CSD and RSL team members, to represent the service delivery and quality assurance function in planning, reviewing and future decision-making activity.
• Maintaining and improving quality assurance processes to ensure the highest standards of service are met.
• Overseeing coordination of scheduling and logistics of training programmes, ensuring that all resources, including trainers, venues, and materials are effectively managed.
• Producing project management timelines.
• Monitoring daily operations, identifying any issues or bottlenecks, and escalating as necessary to ensure smooth service delivery.
• Collaborating with other departments to ensure all operational requirements are met.
• Taking responsibility, where tasked, for the costs associated with service delivery and quality assurance outcomes.
• Preparing and maintaining accurate records of operational activities, including training schedules, resource allocation and client communications.
• Generating regular reports on operational performance metrics for review by the senior management.
• Ensuring that all documentation is up-to-date and compliant with company policies.
• Developing new products and services to meet the needs of existing clients.
• Operating as the point of contact for assigned clients in absence of SOM and RSL team members.
• Working with our clients, partners and delivery staff to ensure we continuously deliver the highest standards of service.
• Delivering agile implementation strategies in anticipation of successful training programmes.
• Managing and personally providing timely responses and exceptional levels of service to all enquiries and multiple clients concurrently.
• Creating proposals, presentations, contracts and other documentation, in line with relevant department procedures.
• Reviewing responses to tenders, Requests for Proposals (RFPs) and other requests with RSL team members.

Skills and Qualifications

• Independent and self-motivated.
• Analytical and solutions focused.
• Good data analysis, planning and organisational skills.
• Excellent written and verbal communication skills.
• Excellent project and account management skills.
• Ability to supervise and develop a small team, fostering a collaborative and high-performing work environment.
• High level of accuracy and attention to detail in all aspects of work, including reporting and documentation.
• Ability to work in a dynamic environment, adapting to changes and managing competing demands.

We are an equal opportunities employer and welcome applications from all members of the community. All applications will be considered on the basis of objective criteria, such as qualifications, experience and ability to do the job.