Operations Manager

ZipRecruiter; Totnes; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead a dedicated team within a pioneering rehabilitation charity. This role is pivotal in supporting individuals reintegrating into society, ensuring operational excellence, and fostering a positive organizational culture. The ideal candidate will possess strong leadership skills, a commitment to the charity's values, and the ability to manage diverse teams effectively. You will play a crucial role in creating a safe and supportive environment, advocating for the needs of beneficiaries while driving organizational success. If you are passionate about making a difference and have the skills to lead, this opportunity is perfect for you.

Qualifications

• Experience managing diverse teams and contributing to staff development.
• Commitment to working with vulnerable people and understanding their challenges.

Responsibilities

• Oversee daily operations and support staff management.
• Ensure compliance with policies and maintain operational efficiency.

Skills

Organisational Skills

Communication Skills

Team Management

Flexibility

Relationship Building

Data Monitoring

Problem Solving

Job description

Job Description

JOB DESCRIPTION

Job Title: Operations Manager

Reporting to: LandWorks Project Director.

LandWorks is an award-winning project. It is a pioneering rehabilitation and resettlement charity that provides a supported route back into employment and the community for people coming out of prison or at risk of going to prison.

LandWorks is a small organisation with a strong determination to get the best outcomes for its beneficiaries and ultimately influence change in the Criminal Justice System (CJS). The Operations Manager is part of the Senior Leadership Team and will deputise in the Project Director’s absence.

This role might also suit someone currently in a position such as Head of Operations, Operations Director or Chief of Operations in a smaller organisation. They might already be working in the criminal justice or charity sector or have transferable experience in the public or private sectors.

This role requires a belief in and commitment to LandWorks’ values. Alongside leadership and operational oversight, advocacy for the organisation's values and beneficiaries is vital.

The Operations Manager will be a real ‘people person’, playing a vital role in supporting and managing staff, ensuring compliance with policies and procedures, maintaining operational efficiency and developing the role.

LandWorks is perhaps unique in its rehabilitative approach. Our basic values support the development of trusting relationships (TrustWorks ethos). We work from a person-centred approach that values honesty and empathy. This helps us to create a safe, non-judgmental and accepting environment, one that enables change to happen.

Job description:

General Management:

1. Deputise in the Project Director’s absence or as required.
2. Support the Project Director (PD) and Project Co-ordinator to manage and organise daily operations with trainees to help support a trainee’s journey at LandWorks.
3. Monitor and take the ‘temperature’ of the site as it operates.
4. Occasional out-of-hours trainee phone calls.
5. Lead morning team meetings and facilitate afternoon de-brief meetings two days a week, and in the PD's absence.
6. Act as a core part of the Senior Leadership Team, to facilitate the smooth running of daily tea breaks and communal lunches, to ensure that all trainees, staff and visitors take part and feel included.

Staff Management:

1. Direct line management of the LandWorks enterprise team (that includes the wood workshop, market garden and pottery).
2. Oversee HR processes, including recruitment, induction, training, and performance appraisals of the whole LandWorks team.
3. Provide team motivation and promote professional development, including identifying training needs and setting team goals, across the whole LandWorks team.

Policy and Compliance:

1. Manage and ensure on site adherence to organisational policies and procedures.
2. Take responsibility as the Designated Safeguarding Lead, Health and Safety lead and Data Protection Officer.
3. Support and assist with the mandatory review of organisational policies in consultation with the Charity Manager and PD.
4. Managing and responding to risk.
5. Inform and gather evidence for the LandWorks External Issues log.

Operational management:

1. Enhance operational processes for efficiency and compliance.
2. Evaluate trainee referral processes and partnerships for improvement.
3. Support developing and delivery of graduate support.

Organisational Culture:

1. Promote LandWorks’ ethos and positive organisational culture.
2. Represent LandWorks at internal and external events.

PERSON SPECIFICATION

Experience and Knowledge:

You will be able to demonstrate:

1. An ability to manage diverse teams and contribute to staff development and organisational culture.
2. A commitment to working with vulnerable people, particularly those with complex needs, with a strong understanding of the challenges individuals face reintegrating back into the community.
3. Ability to hold clear boundaries.
4. Experience in utilising data to monitor and ensure successful performance in achieving organisational goals.
5. Experience of health and safety, safeguarding, data protection and managing risk.
6. Experience of developing and managing partnerships.
7. An understanding of, or a willingness to learn about the complexities of working within the Criminal Justice System.

Skills:

You will be able to demonstrate:

• Strong organisational skills with the ability to manage a full and varied workload effectively.
• An ability to build effective working relationships with a range of people and stakeholders, including staff, trainees, volunteers, referral agencies (police, prison and probation) and other external agencies.
• Ability to work flexibly in an environment where change can happen quickly.
• Excellent skills in managing, leading and developing people.
• Exceptional communication skills, with the ability to engage with individuals at all levels.
• A Full UK driving licence.

Personal Attributes:

You will be able to demonstrate:

1. An alignment and commitment to the LandWorks ethos and values, with a strong interest in our ambition and purpose.
2. Strong self-awareness and self-care.
3. A clear understanding of, and commitment to, always prioritising the best interests of LandWorks trainees.
4. That you enjoy working with people from a diverse range of backgrounds.
5. That you are resilient, with the ability to quickly assess situations and adapt to challenges.

LandWorks takes safeguarding seriously and will seek references and undertake enhanced DBS. However, we positively welcome applications from people with relevant lived experience of the criminal justice system and we undertake not to discriminate unfairly against people with previous criminal convictions. We do not ask for disclosure of previous convictions at the initial application stage. We can arrange a confidential conversation prior to applying if you have any questions.

ENDS