Operations Manager

Biffa Waste Services; Tipton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading waste management company in Tipton is seeking an Operations Manager to oversee daily operations, maintain safety protocols, and ensure excellent customer service. The role involves managing a team, driving operational efficiency, and adhering to financial targets. Candidates should have experience in hazardous waste operations and hold relevant health and safety certifications. The company offers extensive career development opportunities and a focus on inclusivity.

Benefits

Ongoing career development

Retail and leisure discounts

Holiday and travel discounts

Life cover

Qualifications

• Experience managing an operational team in the Hazardous Waste industry.
• Understanding of hazardous waste legislation is desirable.

Responsibilities

• Manage the day-to-day operations of the SWARF cost centre, focusing on safety.
• Deliver excellent customer service and drive operational efficiency.
• Oversee team performance, aligning with the Site Manager.

Skills

Health and safety management

Team leadership

Customer service

Financial management

Operational compliance

Education

IOSH Managing Safely or equivalent

Tools

ISO 9001

ISO 14001

ISO 45001

Job description

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Help us make a difference as an Operations Manager.

A quick look at the role.

Manage the day-to-day operations of the SWARF cost centre with a strong focus on Safety, Health, and Environmental priorities. You will drive operational efficiency, maximise financial performance, deliver excellent customer service to both internal and external clients, and develop SWARF’s potential through market-driven innovation. Key responsibilities include managing team performance and development, all measured through site KPIs. Success in this role requires close coordination with the Site Manager and Shift Supervisors, while fostering a proactive team culture.

Your core responsibilities.

• Promote a strong health, safety, and environmental culture by reducing incidents, ensuring adherence to safety protocols, and conducting investigations and disciplinary hearings when needed.
• Ensure operational compliance with permits, licences, and legal standards by avoiding breaches, emissions, and excessive waste stock.
• Deliver excellent customer service by optimising treatment methods, managing site bookings, and ensuring resources are in place to meet KPIs.
• Manage site financial performance through regular reporting, and by controlling costs across treatment, labour, and maintenance to meet or exceed budget targets.
• Lead and support the team by overseeing personnel matters, assigning duties, setting goals, and aligning with the Site Manager on operational priorities.
• Foster continuous improvement by engaging staff, maintaining high standards, encouraging training, and leading or supporting new project implementations.

Requirements

Education / Qualifications

• IOSH Managing Safely (or equivalent)

Experience

• Experience of managing an operational team within the Hazardous Waste industry; ideally a Physical-Chemical Treatment and/ or Hazardous Waste Transfer Station

Technical Knowledge

• Hazardous waste legislation (desirable)
• Have a working understanding of ISO 9001,14001 & 45001

And here’s why you’ll love it at Biffa.

• Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Life cover.

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.