Operations Manager

Job Description

We are recruiting for an Operations Manager to join our team within the Healthcare division.

Whether you bring a wealth of experience in a similar role or you're an established Area or Group Manager ready to step up, this could be the ideal next move in your career.

You'll be responsible for a portfolio of 13 catering sites across the North East, from Newcastle to Middlesbrough. This is a fantastic opportunity for someone with contract catering experience and a proven track record in multi-site management to drive operational excellence and lead high-performing teams.

As an Operations Manager with Elior UK, you'll be at the forefront of delivering exceptional service. From supporting and inspiring Site Managers to ensuring strong financial performance, you'll play a key role in client relationships, quality standards, and business growth.

What you'll be doing...

As an Operations Manager, you will proactively manage teams across multiple sites and be responsible for recruiting, inducting, training, and supporting Site Managers to deliver efficient, high-quality service to Elior UK, our customers, and clients.

Responsibilities:

• Motivating and managing a team within multiple sites
• Controlling and managing a budget to foster financial growth
• Ensuring ongoing team communication, building relationships, management reporting, and client liaison to enable operational excellence, retain business, and develop innovative menu planning
• Planning, leading, and delivering effective mobilisation/demobilisation of contracts in coordination with relevant support functions

What can you bring?

In this role:

• Proven experience managing multiple sites and teams, and working with external clients
• Background in contract catering
• A genuine interest in customer service excellence
• A strong team player, inspiring and motivating large teams

Our way of saying thank you...

At Elior, we strive to ensure our colleagues feel appreciated and rewarded, which is why we offer generous benefits in exchange for your efforts:

• FREE On-Site Lunches: Delicious, healthy meals every day
• Flexible Working: Work-life balance with flexible hours
• Holiday Allowance: 33 days holiday
• Company Car or Car Allowance: Choose based on your needs
• 15% Annual Bonus: Up to 15% of your salary
• Family Leave: Support during important family moments
• Paid Charity Leave: Volunteer and give back to the community
• Career Progression: Opportunities for growth and development
• Wellbeing Benefits: Mental health support and wellness programs
• Life Assurance & Pension Schemes: Secure your future
• Discounts & Perks: Entertainment, leisure, cashback, and cycle-to-work schemes

Why it's great to work for us...

Elior is a multi-award-winning, leading UK contract caterer with over 10,000 colleagues across various sectors, including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

We are committed to an inclusive culture where everyone feels valued, supported, and fulfilled. 87% of colleagues are proud to work here. We celebrate equality and foster a culture of respect, belonging, and opportunity for all.

If you need support or adjustments during the application process, please let us know. We're happy to help.

Interested? Click 'Apply now'