Operations Manager

Balfour Beatty plc; Telford; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible working options

Paid annual leave

Family-friendly policies

Pension schemes

Job summary

Join a leading company as an Operations Manager, where you will oversee the delivery of operations, manage resources effectively, and ensure compliance with health and safety standards. This role offers the opportunity to work on significant projects that support communities and economies, with a focus on customer satisfaction and team success.

Qualifications

• Experience in civils and highways.
• Strong operational leadership skills.
• Commercial awareness and understanding of business costs.

Responsibilities

• Accountable for end-to-end delivery of operations.
• Manage resources, employees, fleet, and subcontractors.
• Ensure compliance with health and safety procedures.

Skills

Operational leadership

Customer satisfaction

Interpersonal skills

Organizational skills

Education

Relevant technical qualifications

Job description

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About the role

Own your career, and you can build something to be proud of at Balfour Beatty. By joining our Living Places team as an Operations Manager, you’ll work with true experts who’ll share their knowledge and provide support, encouragement and invaluable feedback so you never stop learning. Bring us your capability, and we’ll help you take it much, much further.

Accountable for the end-to-end delivery of reactive/revenue-related operations, ensuring that the service is resourced appropriately to meet contractual requirements. Responsible for all aspects of delivery of reactive, revenue-related task orders in line with budget expectations, quality standards, and client timescales. Responsible for building effective relationships with the client team and supply chain whilst ensuring budgets, resources, and strategies are in place to ensure long-term profitability and contract expansion.

What you'll be doing

• Providing technical expertise and supporting the team, creating value-added solutions. Ensuring compliance with all statutory and company procedures, especially health and safety.
• Ensuring effective resourcing of the service at all times to meet workload demands.
• Managing resources, employees, fleet, plant, suppliers, and subcontractors effectively.
• Providing information to the client and operational/Business Managers as required.
• Reviewing performance programs and working towards long-term solutions for repetitive problems.
• Contributing to setting budgets and forecasts to adopt a consistent, challenging, but achievable approach.
• Managing operational performance to meet financial targets and contributing proactively to the month-end process.
• Understanding and meeting client requirements, using feedback to enhance service delivery.
• Maintaining a framework for performance management, succession planning, and team development.
• Coaching and mentoring key operational team members.
• Creating a culture within the operational team based on compliance, pride, and ownership.

Who we're looking for

• Appropriate Civils and Highways experience coupled with relevant technical qualifications.
• Highly motivated to deliver customer satisfaction.
• Strong operational leadership skills that inspire team success.
• Experience in managing resources efficiently and effectively.
• Commercial awareness and understanding of business costs.
• Knowledge of program and planning principles.
• Good interpersonal and communication skills for providing clear directions.
• Excellent organizational skills.

Why work for us

Our teams deliver some of the UK’s most ambitious projects, developing, building, and maintaining vital infrastructure that supports economies and communities. We offer a range of benefits, including flexible working options, paid annual leave, family-friendly policies, pension schemes, and more.

About us

Balfour Beatty Living Places partners with local authorities to create great places to live, work, and play. We prioritize sustainable working, diversity, and social value, using our expertise to bring positive change for our customers.

Diversity and inclusion

We believe diversity and inclusion are essential for a successful workplace. We actively grow our diverse workforce and inclusive culture. We are members of various organizations promoting diversity and are committed to supporting applicants with disabilities and long-term health conditions.

For more information, visit our diversity and inclusion page.