Operations Manager

POS Ltd; Tees Valley; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Colleague discount

Discretionary bonus

Electric car scheme

Eye test for you and a nominated user

Company pension

Wellbeing services

Job summary

Asda is seeking an Operations Manager in Eastbourne to lead store operations, drive availability, reduce waste and shrink, and coach a team of managers across Ambient, Fresh, and General Merchandise in large-format stores.

You will embed routines, manage wage controls, and review processes to deliver strong metrics and a customer-centric shopping experience, while leading with empathy and transparent decision-making in a high-paced environment.

Qualifications

• Experience managing diverse teams in a large-format retail environment.
• Strong operational knowledge across food and non-food departments.
• Track record of improving availability, reducing waste, and managing shrink.
• Confidence in developing large teams and managing change through leadership.
• Experience managing ER cases and understanding HR policies and processes.
• Strong organisational skills and exceeding customer service.

Responsibilities

• Deliver excellent execution across the store and embed routines for availability, waste, and shrink.
• Lead and coach managers and teams to achieve high store standards across Ambient, Fresh, and GM areas.
• Review store processes to drive KRAs and metrics while adhering to contract base management and wage controls.
• Coach through questions, empower teams, and foster a culture of customer-first service with heart and pride.

Skills

Execution

Commercial awareness

Coaching and Leadership

Organised and efficient

Collaborative

Data-driven

Job description

Operations Manager

Location: Eastbourne

Employment Type: Full time

Contract Type: Permanent

Shift Pattern: Work Shift: Days

Hours per Week: 45

Salary: Competitive salary plus benefits

Category: Store Operations

Closing Date: 20 September 2026

At Asda we want you to Find Your Everything. As our Operations Manager, you'll deliver excellent execution across the store and embed consistent routines that deliver availability, waste and shrink. You'll review store process to deliver great metrics and KRAs for availability, waste and shrink by embedding routine and process across the shop floor, adhering to contract base management and wage control whilst leading and coaching our managers and teams to deliver excellent store standards across Ambient and Fresh departments as well as George and General Merchandising in our large format stores.

As an Operations Manager, you lead with heart, building self-esteem by recognising effort, attitude, and growth, creating an environment where people feel valued, trusted, and motivated to step up. You listen with empathy, respond with care, and create space for open, respectful conversations on the shop floor and beyond. You're transparent in your decisions, clearly sharing the "why" and inviting your team to solve challenges together. You support your team by coaching through questions, encouraging ownership, and celebrating initiative. You believe in creating a culture of always serving with heart and pride, driving the store's selling agenda with healthy competition across the trading floor by bringing the "Asdaness" to work every day.

What qualities you'll need:

• Execution and result-focused: You're passionate about getting things done right, first time, every time, displaying resilience, focus and passion for the business and holding your managers to account.
• Commercial awareness: You understand how availability, waste, and shrink impact performance—and you know how to improve them, leading the shrink agenda through the team and driving standards and inputs as well as acting on opportunity with clear actions. Ensure POS "one best way" is followed across the store delivering strong value message for our customers.
• Coaching and Leadership: Coach and support your leadership team on delivering brilliant shopfloor standards and develop our future talent by engaging and coaching your team to constantly improve routine and process whilst creating a culture of serving our customers with personality, heart and pride, and get one more item in every basket.
• Organised and efficient: You thrive in a fast-paced environment and know how to prioritise and delegate effectively to ensure promotional activity is landed to brief and on time by the team.
• Collaborative: You work across teams to ensure smooth operations and a seamless customer experience.
• Data-driven: You use insight to make informed decisions and drive operational improvements, lead the shrink agenda by driving standards and ensure the store remains legal and compliant for customers and colleagues.

What you'll bring:

• Experience managing diverse teams in a large-format retail environment with energy and pace.
• Strong operational knowledge across food and non-food departments.
• A track record of improving availability, reducing waste, and managing shrink.
• Confidence in developing large teams and managing change through leadership and building resilience.
• Experience managing ER cases and understanding HR policies and processes.
• Strong organisational skills and exceeding customer service.

Are you ready to take the next step in your career and be the second in command to one of our Superstore/centres?

Everything you'll love:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas

Summary:

• Location: Eastbourne
• Type: Full time