Operations Manager

Asda; Lilleshall; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

15% colleague discount from day 1

Discretionary company bonus

Electric car scheme

Free eye test

Company pension

Wellbeing support

Asda Allies Inclusion Networks

Job summary

Asda is seeking an Operations Manager in Donnington Wood to deliver excellent store execution, embed routines that improve availability, reduce waste and shrink, and lead ambient, fresh, George and General Merchandising teams.

You will review processes, coach managers, and drive a customer-focused trading floor culture, aligning with Asda's values and wage control while ensuring legal compliance and strong KPI performance.

Qualifications

• Experience leading diverse teams in a large-format retail environment.
• Strong operational knowledge across food and non-food.
• Proven track record of improving availability and reducing waste.
• Experience managing change and building resilience.
• Experience handling ER cases and HR processes.
• Strong organisational skills and customer service.

Responsibilities

• Deliver excellent execution across the store to improve availability and minimise waste.
• Review store processes to meet KPIs for availability, waste and shrink.
• Lead and coach store managers and teams to high standards.
• Drive store selling agenda with a customer-focused culture.
• Ensure compliance with legal and company policies.

Skills

Execution

Commercial awareness

Coaching leadership

Organised

Collaborative

Data-driven

Job description

Job Title

Operations Manager

Location
Donnington Wood

Employment Type
Full time

Contract Type
Permanent

Shift Pattern
Work Shift: Days

Hours per Week
45

Salary

Competitive salary plus benefits

Category
Store Operations

Closing Date
9 September 2026

At Asda we want you to Find Your Everything. As our OperationsManager ,you’ll deliver excellent execution across the store and embed consistent routines that deliver availability, waste and shrink.

You’llreview store process to deliver great metrics and KRAs for availability, waste and shrink by embedding routine and process across the shop floor, adhering to contract base management and wage control whilst leading and coaching our managers and teams to deliver excellent store standards across Ambient and Fresh departments as well as George and General Merchandising in our large format stores.

As an Operations Manager, you lead with heart, building self-esteem by recognising effort, attitude, and growth, creating an environment where people feel valued, trusted, and motivated to step up. You listen with empathy, respond with care, and create space for open, respectful conversations on the shop floor and beyond.

You’re transparent in your decisions, clearly sharing the “why” and inviting your team to solve challenges together. You support your team by coaching through questions, encouraging ownership, and celebrating initiative. You believe in creating a culture of always serving with heart and pride, driving the stores selling agenda with healthy competition across the trading floor by bringing the “Asdaness” to work every day.

What qualities you’ll need:

• Execution and result-focused :You’repassionate about getting things done right, first time, every time displaying resilience, focus and passion for the business and holding your managers to account.

• Commercial awareness : You understand how availability, waste, and shrink impact performance—and you know how to improve them, leading the shrink agenda through the team and driving standards and inputs as well as acting on opportunity with clear actions.Ensure POS one best way is followed across the store delivering strong value message for our customers.

• Coaching and Leadership : Coach and support your leadership team on delivering brilliant shopfloor standards and develop our future talent by engaging and coaching your team to constantly improve routine and process whilst creating a culture of serving our customers with personality, heart and pride, and get one more item in every basket.

• Organised and efficient : You thrive in a fast-paced environment and know how to prioritise and delegate effectively to ensure promotional activity is landed to brief and on time by the team.

• Collaborative : You work across teams to ensure smooth operations and a seamless customer experience.

• Data-driven : You use insight to make informed decisions and drive operational improvements, lead the shrink agenda by driving standards and ensure the store remains legal and complaint for customer and colleagues

Whatyou’llbring:

• Experience managing diverse teams in a large-format retail environment with energy and pace.

• Strong operational knowledge across food and non-food departments.

• A track recordof improving availability, reducing waste, and managing shrink.

• Confidence in developing large teams and managing change through leadership and building resilience.

• Experience managing ER cases and understanding HR policies and processes.

• Strong organisational skills and exceeding customer service.

Everything you’ll love

Alongside a competitive salary, you’ll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user

• Discretionary company bonus scheme

• Access to an enhanced electric car scheme

• Free eye test for you and your nominated user

• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover

• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more

• Company pension

• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

• Colleague recognition programme

• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas