Operations Manager

ZipRecruiter; Stretford; On-site; GBP 40,000 - 50,000; Full time

Job summary

Join a leading retail destination as an Operations Manager for Environmental Services at The Trafford Centre. You will oversee a large team to elevate service standards and drive operational excellence, ensuring a clean and inviting experience for all guests.

Benefits

Clear pathways for progression

Collaborative team culture

Impact on the guest experience from Day 1

Opportunity to drive positive changes

Qualifications

• Proven experience managing large cleaning teams.
• Strong understanding of cleaning operations and systems.
• Experience in high-footfall environments is desirable.

Responsibilities

• Lead day-to-day operations of cleaning services.
• Manage and develop team of 4 Team Managers and 110+ cleaning staff.
• Drive innovation and customer satisfaction through effective practices.

Skills

Leadership

Stakeholder Communication

Problem Solving

Process Management

Education

IOSH/NEBOSH Certification

Job description

Job Description

Operations Manager (Environmental Services)

Location: The Trafford Centre, Manchester

Salary: up to £50,000

Type: Full-time & Permanent

Hours: Includes 1 in 4 weekends (duty management)

The Opportunity…

Savills Management Resources is looking for a passionate, hands-on, and experienced Operations Manager to lead and innovate across internal and external cleaning operations at The Trafford Centre – one of the UK’s leading retail and leisure destinations.

This is a rare opportunity to step into a high-impact leadership role overseeing 4 experienced Team Managers and 110+ cleaning professionals. Your mission: elevate service standards, modernise practices, and drive change.

What You'll Be Doing…

• Leading day-to-day operations of environmental services across the centre
• You’ll be able to influence the guest experience through sounds, scent, innovation and out of the box thinking
• Managing 4 Team Managers (2 day, 2 night) and 110+ cleaning team members
• Driving innovation, efficiency, and cleanliness standards
• Reviewing and optimising cleaning schedules, equipment usage, and waste processes
• Developing the team through coaching, feedback, and succession planning
• Working closely with internal departments (HR, Ops, Centre Director) and external stakeholders
• Owning key KPIs around quality, performance, and customer satisfaction
• Supporting cultural transformation and embedding a “people-first” mindset

About You…

Must-have experience:

• Proven experience managing large teams in cleaning, facilities, or service-driven sectors
• Implementation of ‘out the box’ thinking and a strong background in driving customer experience
• Strong understanding of cleaning operations, systems, and equipment
• Inspirational leadership – a motivator who gets the best from long-standing teams
• Excellent stakeholder communication and the ability to influence positive change
• Process-driven, commercially aware, and a natural problem-solver

Desirable:

• Experience in high-footfall environments (retail, leisure, hospitality, etc.)
• IOSH/NEBOSH or willingness to undertake training
• Familiarity with unionised environments and team performance frameworks

Why Join Us?

• Impact from Day 1 – play a leading role in one of the UK’s most iconic retail destinations
• Progression and growth – with clear pathways across the Savills portfolio
• Positive change – be part of a leadership team driving transformation
• Team culture – direct, collaborative, and mission-driven

How Do I Apply?

Send your CV to [e-mail] or call on 07458 142 899