Operations Manager

ZipRecruiter; St. Ives; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technology recruitment firm in St. Ives seeks an Operations Manager to handle finance management, HR, client onboarding, and internal recruitment. The role demands strong communication skills and the ability to manage multiple projects effectively in a fast-paced environment. Responsibilities include managing financial accounts, organising team events, and ensuring compliance with UK regulations. The ideal candidate is detail-oriented, proactive, and versatile.

Benefits

Cycle/Tech Scheme

Office snacks

Training and development opportunities

Flexible working – one day at home

Christmas Party

22 days annual leave plus bank holidays

Day off on your birthday

Friday Drinks

Qualifications

• Strong understanding of financial processes, including reconciliations and invoicing.
• Experience with IR35 processes and UK compliance regulations.
• Demonstrated ability to organise events and manage budgets effectively.

Responsibilities

• Manage financial accounts and prepare monthly invoices for contractors.
• Lead client onboarding and ensure compliance.
• Take ownership of internal recruitment and maintain a pipeline of candidates.

Skills

Financial processes

HR policies knowledge

Communication skills

Event management

Data analysis

Tools

CRM systems

Job description

Job Description

Formula is a niche technology recruitment company, with offices in Victoria, Central London and St. Ives, Cornwall. We are on a mission to build an agency that delivers exceptional recruitment services to high growth start-ups, SMEs and international organisations.

Success comes in many forms but for us, it’s all about the people. We tend to get to know our clients super well, build relationships from top to bottom, immerse ourselves in their culture, and really understand what makes their business tick. We take that story to our extensive network to recruit the highest calibre talent. As a firm, we’re super and only just getting started, so there is so much opportunity to grow with us...

About you:

The ideal candidate will have a background in Operations, with experience working in a role where teams are commission based and incentivised by trips. You will be a good all-rounder with experience managing various projects at a time effectively.

Role:

This is a multi-faceted role where you’ll play a vital part in the business’s operations. You’ll work closely with directors, stakeholders, and third-party providers, taking ownership of key operational processes while helping drive efficiency and compliance.

Responsibilities:

Finance Management:

• Manage financial accounts, including reconciling and preparing monthly invoices for contractors and permanent starters.
• Work out monthly commission payments for the team and liaise with the payroll provider to ensure accurate salary payments.
• Manage monthly contractor payment runs, ensuring accurate and timely transactions.
• Assist directors with annual budget planning and ensure targets are monitored and hit.

HR and Policies:

• Be the go-to person for HR queries and provide sound advice on ways of working.
• Draft, review, and update company policies, ensuring compliance and annual reviews.

Client and Contractor Onboarding:

• Lead client onboarding, including sending out terms, ensuring compliance, and updating processes to align with the company vision.
• Manage the IR35 process for clients, ensuring all assessments and documentation are compliant with UK regulations.
• Oversee contractor compliance, including contracts, IR35 assessments, and timesheet management. Act as the point of contact for contractor queries.

Systems Management:

• Analyse data from the company’s CRM systems, ensuring effective use and working with third-party providers to optimise performance.
• Conduct yearly audits of company systems, negotiating contracts for the best value and updating processes as needed.
• Prepare and share monthly ‘’end of month’’ company meetings, to prepare data and present information to the company.
• Work with the marketing manager on the automation project, to ensure process alignment.

Internal Recruitment:

• Take ownership of internal recruitment, ensuring a steady pipeline of candidates to join the Formula team.
• Work closely with the leadership team to identify hiring needs and build a talent acquisition strategy.
• Lead recruitment campaigns, sourcing and attracting candidates aligned with Formula’s culture and growth ambitions.

Project Work:

• To work on various projects with clear direction from the business owners.
• Grant applications and bringing ideas to bi-weekly catch-up meetings

Event Management and Incentives:

• Collaborate with the marketing manager and directors to organise events, including summer and Christmas parties, ad-hoc client meet-ups, and internal team celebrations.
• Plan quarterly and annual incentive trips for the team, ensuring targets are met and exceeded.

Ad-hoc Responsibilities:

• Manage travel bookings for company events and meetings.
• Take on ad-hoc projects and tasks as required by the business.

What We’re Looking For

We’re looking for someone proactive, detail-oriented, and versatile, who thrives in a fast-paced, collaborative environment.

Essential Skills and Experience:

• A strong understanding of financial processes, including reconciliations and invoicing.
• Knowledge of HR policies and the ability to advise on ways of working.
• Experience with IR35 processes and UK compliance regulations.
• Proficient in analysing data and improving systems, with experience working with CRMs or similar tools.
• Demonstrated ability to organise events and manage budgets effectively.
• Exceptional communication skills and the ability to build relationships with the internal team and external stakeholders.
• Self-starter who is comfortable working independently and managing multiple priorities.

Desirable Traits:

• Highly organised with a keen eye for detail.
• Creative thinker who can innovate and find new solutions.
• Collaborative and approachable, with a focus on team success.

Company Benefits:

• Cyle/Tech Scheme
• Office snacks
• Access to training and development opportunities
• Flexible working – one day at home
• Christmas Party
• St Ives & London offices for dual working
• 22 days annual leave plus bank holidays (extra Christmas shut down)
• Day off on your birthday
• Friday Drinks

If you’re ready to step into a role where you’ll be central to our company’s success, apply today and join our journey to build something extraordinary.

Please send your CV to [e-mail]