Operations Manager

Dakota Edinburgh; South Queensferry; On-site; GBP 40,000 - 45,000; Full time

Job summary

A reputable hotel in Scotland is seeking an experienced Hotel Operations Manager to support the Hotel Manager, oversee operations, and maintain high service standards. With a salary of £40,000 and the potential for bonuses, this permanent position calls for a candidate with substantial hotel and management experience, a hands-on approach, and a passion for hospitality. This role offers excellent benefits including discounts and professional development opportunities.

Benefits

40% off stays

25% off dining

Employee Assistance Program

Free eye tests

Flexible working options

Professional development opportunities

Qualifications

• At least 5 years experience in 4* and 5* hotels.
• A minimum of 3 years management experience.
• Strong leadership skills, with the ability to mentor and coach team members.
• Understanding of commercial hotel operations and experience with P&L reviews.
• Holistic guest experience and revenue-generation approach.

Responsibilities

• Support the Hotel Manager in leading and managing team performance.
• Line manager to the management team and engage in their development.
• Be hands-on in running hotel operations and appointed as Duty Manager.
• Ensure adequate staffing levels to provide high levels of guest service.

Skills

Leadership skills

Customer service

Hotel management experience

Food and beverage knowledge

Attention to detail

Hands-on approach

Job description

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Dakota Hotel based inSouth Queensferryare
seeking anan experienced hospitality professional and individual with a
sincere passion for all things service for the senior role ofHotel
Operations Manager. As second in charge to the Hotel Manager, we are
seeking an individual with both Front of House and F&B experience who has a
hands-on approach to service.

CONTRACT AND PAY RATE

The gross annual salary is £40,000 plus an annual incentive
bonus to earn up to £45,000.

The role carries a permanent contract of a minimum of 45
hours per week and typical shifts will be working any 5 days out of 7 including
working weekends.

PRIMARY ROLE RESPONSIBILITIES

• To
  support the Hotel Manager in leading and effectively managing the
  performance of our team across all departments, ensuring the highest
  standards of service possible by personifying the brands’ philosophies and
  cultural beliefs of positive leadership and sincere engagement.
• Be
  the direct line manager to: FoH Manager, F&B Manager, Events &
  Reservations Manager, Maintenance Manager, and Housekeeping Manager.
  Engage the management team to challenge and develop them, always working
  to make our hotel a better place for our guests and team daily.
• Be
  floor-based and hands-on at all times in running the operation. Be appointed
  as a Duty Manager, responsible for the day-to-day management of the Hotel
  including overseeing the welfare and working environment of our team.
• Review
  rotas for your areas of responsibility to ensure staffing levels are
  always adequate to provide the level of guest service required of being a
  high-end hotel whilst also meeting budget budgeted payroll
  costs.

BENEFITS

In addition to being part of a culture infused with
positivity and opportunity for ongoing development, tangible benefits you could
enjoy when you join our team include:

• 40
  per cent off stays at any Dakota
• 25
  per cent off drinks and dining at any Dakota
• Access
  to our Employee Assistance Program which includes
  
  - free private mental health support and counselling sessions
  
  - video GP consultations and private prescription services
  
  - access to daily rewards to be cashed out for shopping vouchers
• Support
  from our inhouse Mental Health Champions
• Additional
  holiday day on the first anniversary of your employment.
• Family-friendly
  flexible working options
• Meals
  on duty and uniforming
• £200
  bonus to recommend a friend to join our team
• £10
  bonus every time you are mentioned on Trip Advisor
• Free
  bi-annual eye testing for users of display screen equipment
• Accredited,
  certified compliance training given on employment such as in Food Hygiene,
  Alcohol Responsibility, Data Protection, and Health & Safety
• Access
  to a suite of external, certified resources via our Learning Management
  System
• Supportive
  continuous professional development culture with an annual appraisal and
  objectives, or a Personal Development Plan.
• Opportunities
  to undertake both internal and external training courses, including
  potential for in-house Apprenticeships.
  
  
  
  Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand, known for our
stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s
story started with two boutique hotels on the outskirts of Edinburgh, in South
Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city
centre locations in Glasgow, Leeds, and Manchester,with Newcastle coming
in 2025 andmore in our pipeline.

Dakota is synonymous for delivering attentive and genuine
guest service. We attract hard-working individuals who are passionate about
working to the highest standards and have been voted within The Caterer’s Top
15 Best Employers in Hospitality for the last five years in a row. We were also
featured within the Top 10 employers in the 2024 Sunday Times Best Places to
Work in the UK, as well as being awarded the Spotlight Award for Best Places to
Work for LGBTQIA+ employees.

As recent winners of The Cateys ‘People Team of the Year’,
we have award-winning internal training programmes within Dakota Academy
fostering continuous development and ongoing training. As a result, over 75% of
our leaders have been promoted internally and, for four consecutive years, a
member of our team has won a prestigious Acorn Award awarded byThe
Caterer to the ‘Top 30 under 30’in the industry, demonstrating our
success in developing talent.

Eurocentral|Edinburgh| Glasgow |
Leeds | Manchester | Newcastle

Our location, Ferrymuir, Queensferry, South Queensferry EH30
9QZ is easily accessible by train (15min walk from Dalmeny Train Station) and
bus (frequent stops at Ferrymuir Retail Park).

We also offer complimentary parking for both employees and
guests. We at Dakota Edinburgh are a 130-bedroom boutique hotel with a
destination cocktail Bar and brasserie-style Grill, as well as three events
spaces.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• At
  least 5 years experience in 4* and 5* hotels.
• A
  minimum of 3 years management experience
• Demonstrably
  strong leadership skills, with the ability to mentor and coach team
  members of all levels.
• A
  strong understanding of the commercial running of a hotel with experience
  attending P&L reviews, rota writing, and setting KPI’s.
• An
  individual with varied hotel experience in both rooms divisions as well as
  food and beverage, who approaches the operation with a holistic guest
  experience and revenue generating approach.
• Experience
  in C&B is beneficial.
• A
  sincere love for hospitality and passion for high-end service delivery – a
  floor-based, guest focused individual.
• Hands-on
  approach to all aspects of the role, available to work fully flexible
  shifts and be present in the business during peak times.
• A
  personal license, previous training in health and safety, and food hygiene
  are highly desirable.
• Be
  able to be proactivein your role and working at pace.
• An
  enthusiastic individual who will promote our culture of positivity.
• Be
  task oriented with a great pride for the work they do and attention to
  detail.
• Flexible
  with shift patterns and available around the needs of our business
• Successful
  candidates must demonstrate having researched our brand and a genuine
  desire to be part of our team.

APPLY

Please send us your up to date CV.

Visit ourCareers pageto learn about current opportunities and
find your #DreamRolesAtDakota – we’d love to hear from you!

For more information on our luxury hotel, please visit
our:

• Website
• Dakota
  Hotels InstagramorDakota
  Edinburgh Instagram