Operations Manager

Hived; Redditch; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Team lunches

Quarterly team socials

Laptop provided

Cycle to work

Holiday entitlement

Job summary

HIVED is seeking an experienced Ops Manager to lead a middle-mile hub and drive site performance during shifts. You will manage a team of handlers, ensure safe, timely sortation, and coordinate with the Network team to execute plans.

This on-site role follows a 4 days on, 3 days off pattern, including weekend work, reporting into the site leader. You will oversee labour planning, day-to-day depot activities, and continuous improvements while upholding high standards of professionalism and safety

Qualifications

• 4-8 years’ experience leading fast-paced dispatch / middle-mile operations.
• Hands-on shift leadership with ability to manage 10-20+ staff.
• Excellent cross-functional stakeholder management skills.
• High urgency, strong communication, strong escalation habits.
• Comfortable solving real-time operational pressure during peak windows.
• Strong driver operations, route execution, and dispatch accuracy.

Responsibilities

• Lead shift during rotation - managing a variety of team members - to deliver exceptional under the roof performance.
• Be the Site Lead’s primary support & deliver strong handovers.
• Lead & inspire, & develop and performance manage, team on OM’s shift rotation.
• Labour planning for week-ahead & night; managing day activities such as sortation.
• Succession planning for week ahead + 6-week glance for their side of the week, peaks.
• Drives continuous improvement initiatives & Develop standards and operating procedures.

Skills

Dispatch leadership

Team leadership

Operations management

Shift leadership

Cross-functional collaboration

Job description

About HIVED

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Role Overview

The Ops Manager is a critical role at our depots. As the Ops Manager, you are accountable for site performance during your shift.

Your role will focus on primary sort for our middle mile hub. You will ensure that arrivals are unloaded, sorted and cross docked according to the plan provided to you by the Network team, whilst maintaining high quality and safety levels.

You will lead a team of handlers throughout your shift and be accountable for the results that are delivered. You need to have the highest standards of professionalism and discipline, leading by example in every moment. This is an on-site role embedded in the day-to-day operations. The shifts for this role are a 4 days on, 3 days off shift pattern which will require you to work one day on the weekend. Our Operations team is organised into roles at different levels: this is a level 5 role reporting into the site leader.

What you’ll be doing

• Lead shift during rotation - managing a variety of team members - to deliver exceptional under the roof performance.
• Be the Site Lead’s primary support & deliver strong handovers
• Lead & inspire, & develop and performance manage, team on OM’s shift rotation.
• You will be responsible for:
  • Labour planning for week-ahead & night.
  • Managing day activities, e.g. sortation as relevant, preparation for sortation.
• Succession planning for week ahead + 6-week glance for their side of the week, & peaks.
• Drives continuous improvement initiatives & Develop standards and operating procedures.

What you’ll be accountable for

1. Adherence to the plan for the day from the Network team. You will ensure drivers are dispatched on time, and vehicles are loaded with correct volume.
2. All in-depot day-to-day and planning activities including people (labour pool, engagement, leadership succession planning), safety (auditing and near miss/incident reporting), quality (SLA, set-off/on-time dispatch), and cost (labour planning D+1/W+1/TPH).

What we’re looking for

• 4-8 years’ experience leading fast-paced dispatch / middle-mile operations.
• Strong command of driver operations, route execution, and dispatch accuracy.
• Hands-on shift leadership with ability to manage 10-20+ staff. Ability to lead and coach team.
• High urgency, strong communication, strong escalation habits.
• Comfortable solving real-time operational pressure during peak windows.
• Excellent cross-functional stakeholder management skills.

How we reward our team

• Competitive market-related salary. Including the opportunity to work overtime when required.
• 25 days of holiday allowance plus public holidays. If you're on on 4 days on, 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off
• Subsidised Private Medical Insurance including dental, vision & mental health therapy
• Team lunch provided once a week
• Quarterly team socials and annual sports day (HIVED Olympics)
• Enhanced maternity/paternity/adoption policy as day 1 right
• MacBook Air or Windows Laptop (depending on your preference)
• Cycle to work scheme

Our Values

• We Are Kind - We leave our egos at the door and aren't afraid to make difficult decisions. We must never confuse kindness with being "nice" - kindness requires us to be fair, consistent and work together to move HIVED forward.
• We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence.
• We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we're always only just getting started.
• We Are Resourceful - Resources are scarce and our business depends on our ability to use resources wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have.

Want to learn more?

• Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network
• HIVED is #7 on The Sunday Times Tech 100
• HIVED is B Corporation certified
• Check the Impact Reports for 2024 and 2025
• Keep up with HIVED here