Operations Manager

Biffa Ltd; Oakham; On-site; GBP 45,000 - 62,000; Full time

Job summary

Biffa Ltd is seeking an Operations Manager to lead depot teams in delivering safe, reliable waste and street cleansing services. You will ensure high customer service while meeting contract KPIs and complying with policies and health and safety rules.

The role requires managing staff, maintaining training records, and delivering timely KPI reports. Reporting to the Senior Business Manager, you will drive continuous improvement, manage financial targets, and maintain strong client relationships.

Qualifications

• Experience managing teams and delivering services to contract KPI targets.
• Strong Health and Safety knowledge and training record maintenance.
• Ability to attend client meetings and deliver timely reports.

Responsibilities

• Manage supervisors and teams to ensure safe, reliable waste, recycling and street cleansing services.
• Maintain high customer service levels and meet contract KPIs.
• Achieve financial targets including overtime, staffing and revenue.
• Oversee staff training, inductions and job descriptions.
• Monitor operations with KPI reporting and address issues promptly.

Skills

Health and safety

Client relationships

KPI delivery

Staff training

Disciplinary/Grievance

Data analysis

Conflict resolution

Education

Transport Manager CPC Qualification

Tools

Microsoft Office Suite

Job description

Reporting to the Senior Business Manager, the Operations Manager has line management responsibility for supervisors and their teams and is responsible for the safe, reliable and effective delivery of the depot's recycling and waste collections and street cleansing service. The Operations Manager is responsible for ensuring that high levels of customer service are maintained at all times, whilst delivering on the contract's KPI's. They must also ensure that all activities are carried out in accordance with the requirements of the contract, Biffa Policies and Procedures, industry related legislation and health and safety rules.,

• Ensure that all Health and Safety, Biffa policies and procedures and legal obligations are understood and followed by all members of staff. Periodically review and amend safety procedures as required, or in the event of a changed or new activity. Maintain up-to-date records of training provided.
• Develop and maintain excellent working relationships with the client and internal/external customers. Attend client meetings as required. Ensure that all reports required as part of the contract are delivered in time for meetings and follow-up actions are completed in an appropriate and timely manner.
• Work with the Senior Business Manager to ensure that all financial/budgeted targets are achieved for the contract including but not limited to overtime, staff numbers and revenue.
• Support staff training and development and periodically review training requirements. Ensure all staff have an up-to-date job description and receive a thorough induction when they join.
• Supervise the performance of the operation and depot in relation to contract standards. Ensure effective processes are in place to support monitoring of staff and that poor behaviours and performance and issues are addressed promptly in line with Biffa Policies and Procedures i.e. Disciplinary, Grievance, Capability.
• Constantly review the waste collections and street cleansing operations to ensure that efficiency levels are continuously improved upon, bringing value-added financial performance to the overall Contract.
• Ensure work equipment, both mobile and static, are always operated in a safe manner and in accordance with manufacturer's guidelines and the correct maintenance regimes are in place. Ensure all staff have the appropriate training before using equipment, plant or vehicles.
• Ensure all records and systems are maintained for effective and compliant operations of the contract. This will include regular KPI (key performance indicator) reporting and other frequent data and ad hoc requests for information.
• Assist the company in achieving its published business objectives and complying with all procedures. Transport Manager CPC Qualification
• People and health and safety management in a unionised environment, including experience of disciplinaries, grievances, recruitment, etc
• Proven track record of working to clearly defined service delivery KPI's (key performance indicators)
• Experience of vehicle management - CPC (Certificate of Professional Competence), tachographs, Road Transport Directive
• Proven track record of delivering continuous improvement within an operational / service environment
• Experience of producing and analysing reports using Microsoft Office Suite
• General knowledge of environmental responsibilities and existing health and safety legislation
• Able to deal with conflict and negotiate / manage a suitable outcome
• Analytical with the ability to measure & monitor data and take appropriate corrective action. Biffa - we're changing the way people think about waste

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.