Operations Manager

JR United Kingdom; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an experienced Operations Manager to lead their Nottinghamshire distribution center. This role is pivotal in driving growth and optimizing operations to enhance client and customer value. The ideal candidate will excel in managing resources, ensuring safety, and fostering a positive work environment. With a focus on delivering exceptional service and maintaining high standards, this position offers a unique opportunity to make a significant impact within a dynamic and supportive workplace. Join a company that values inclusivity and is dedicated to providing the best experience for both employees and customers.

Qualifications

• Strong customer service and people management skills are essential.
• Experience in logistics management and budget setting is preferred.

Responsibilities

• Lead business unit activities using Key Performance Indicators.
• Drive excellence in safety, customer service, and operational efficiency.

Skills

Customer Service Skills

Analytical Skills

People Management

Problem-Solving

Time Management

Communication Skills

Flexibility

Education

Current UK Driving Licence

IOSH Managing Safely

Tools

MS Office Suite

Google Suite

Job description

We are looking for an experienced Operations Manager to join us on a permanent basis. The reason for this role is real growth; Ocado has recently secured a go-ahead for a Nottinghamshire distribution centre.

Operations Managers lead the business unit through the use of Key Performance Indicators by successfully operating and optimising Ocado’s platforms to deliver maximum client and customer value. They are key to the bottom line performance of the Spoke site and driving a positive employee and customer experience.

Operations Managers lead and motivate to drive and develop all aspects of business unit activities on site and on the road.

Living and breathing our 5 Pillars: Safety, People, Customer, Delivery, and Cost. Operations Managers provide motivation and drive excellence in all that we do. It is the responsibility of the Operations Manager to effectively plan resources and all other associated costs in line with budgets and business objectives.

Accountabilities:

• Safety
• People
• Customer and Cost
• Delivery
• Facilities, Vehicle Management and Operation

Skills, Experience and Qualification:

The ideal candidate will possess:

• Strong customer service, numeracy and literacy skills, knowledge and experience of ER policies and procedures, and people management
• Good analytical skills
• Experience in building, fleet management, facilities management, budgets, and target setting
• Current UK Driving Licence (or equivalent), IOSH Managing Safely (or equivalent)
• Proficient with MS Office suite (including Word, Excel, and PowerPoint) & Google suite
• Coaching and team development at management level, strong communication and motivational skills, group management skills, problem-solving, commerciality, resilience, self-motivation, flexibility, proactivity, planning and organising, budgets, and target setting
• Excellent time management skills along with the ability to prioritise and delegate tasks where needed
• Background in distribution, fleet, or logistics management

Business Competencies:

• Effective communication (verbal, non-verbal, and written)
• Persuasion and influencing
• Leading and developing
• Self-motivation
• Approachable
• Flexible
• Team player
• Drive and energy
• Business and commercial acumen – understands Business KPIs, finance budgets
• Planning and organising
• Resilience
• Shows initiative / self-starter

At Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality, and the very best customer experience. That begins with each and every one of us and how we behave.

Our values are Ocado’s DNA; they act as a guide for everything we say and do. ‘The Ocado Way’ develops our values into details about the way we do things - how we act and work together with each other and our customers. It describes how you need to behave at work to make a real and positive impact on our success.

We are proud that we are a disability-confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.