Operations Manager

Lord Search & Selection; Norwich; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading family-run business in Norwich is seeking an Operations Manager to lead its dynamic team. The role involves managing a diverse operations team, ensuring operational excellence, and complying with UK health and safety laws. This full-time position offers a competitive salary and comprehensive benefits, including 33 days holiday and a private healthcare scheme.

Benefits

33 days holiday plus extra day off for birthday

Top tier package with Perkbox

Private Healthcare Scheme - Vitality Health

Life Assurance - GBP25,000 lump sum

Pension Scheme (5% employer / 3% Employee)

Free parking across the UK

Continuous development environment

Qualifications

• Minimum of 3 years' experience in a similar operations role.
• Practical understanding of UK health & safety requirements.
• Full UK driving licence and willingness to travel.

Responsibilities

• Lead and develop the operations team, including regional managers and operational staff.
• Drive operational excellence and manage KPIs.
• Oversee procurement and operational budgets.

Skills

Operational leadership

Problem-solving

Compliance and safety

Customer experience

Job description

Operations Manager

• Annual Salary: GBP40,000 - GBP45,000
• Location: Norwich, NR6
• Job Type: Full-time

Join a leading family-run business in the UK. We are looking for an Operations Manager to lead our clients dynamic team. This role is based in Norwich and involves occasional travel across the UK.

Day-to-day of the role:

• Lead and develop the operations team, which includes three Operations Administrators, three Regional Field Managers, a Customer Service Supervisor, and 20 Operational staff.
• Drive operational excellence across all sites, ensuring high standards of safety, compliance, and customer experience.
• Manage and improve KPIs, oversee operational audits, and lead operational change projects.
• Handle procurement processes, manage site-level operational budgets, and oversee key cost areas such as maintenance, services, and equipment.
• Ensure tariff changes are implemented accurately and efficiently.

Required Skills & Qualifications:

• Strong operational leadership experience in a multi-site, customer-facing environment such as parking, retail, logistics, or facilities management.
• Minimum of 3 years' experience in a similar operations role, with experience managing multiple operational sites and field-based teams.
• Practical understanding of UK health & safety requirements, employment law, and HR processes.
• Proactive, hands-on problem solver who thrives in a fast-paced environment.
• Full UK driving licence and willingness to travel regularly.

Benefits:

• 33 days holiday (inclusive of bank holidays) plus an additional day off for your birthday each year.
• Top tier package with Perkbox, our reward and recognition platform.
• Private Healthcare Scheme - Vitality Health.
• Life Assurance - GBP25,000 lump sum with Canada Life.
• Pension Scheme (5% employer / 3% Employee).
• Free parking across the UK
• Continuous development environment.

Interested?

Please APPLY ONLINE with your up to date CV