Operations Manager

Harrison Scott Associates; Maidstone; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the Direct Mail sector is seeking an Operations Manager to enhance customer satisfaction and operational efficiency. The role requires strong leadership skills and the ability to manage a diverse team effectively. Join a forward-thinking organization that prioritizes training and personal growth.

Qualifications

• Experience in a managerial role within the Direct Mail sector is essential.
• Demonstrable man management skills required.
• Ability to coach and mentor staff for professional development.

Responsibilities

• Plan, direct, and manage daily operational activities.
• Evaluate and recommend changes to current systems and procedures.
• Support and motivate staff to achieve maximum output and profit.

Skills

Leadership

Man Management

Customer Satisfaction

Coaching

Mentoring

Job description

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Our client is a highly successful company that delivers innovative, inspirational print and direct mail communications to a wide range of clients. Their customers are at the heart of everything they do, and so they are looking for a hands-on operations champion with finesse and enthusiasm to focus on increasing customer satisfaction while improving efficiency of manpower and materials.

Responsible for planning, directing and managing daily operational activity, your role as Operations Manager will work to achieve operating goals and objectives consistent with company objectives. You will evaluate current and proposed systems and procedures and recommend change when necessary and assist in implementing new processes. In the fast paced environment in which our client operates, they are dependent on employees to bring diverse knowledge and perspectives to the table every single day. They are looking for an Operations Manager who will be able to use knowledge and experience to provide coaching, mentoring and professional development to achieve such goals.

This is a role which requires a charismatic leader with demonstrable man management skills. You must have the ability to command respect from all divisions of the business. The role of Operations Manager will involve supporting and motivating staff to achieve maximum output and profit. You will focus on disciplinary procedures, employee relations, absence policies, reducing lateness, and ensuring staff are incentivised where appropriate.

This is a truly exceptional organisation to join. They take a conscious and structured approach to training and competence development, making sure that professional as well as personal growth is always high on the agenda.

Candidates must have experience in a managerial role within the Direct Mail sector.

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