Operations Manager

Hewland Engineering Ltd; Maidenhead; On-site; GBP 40,000 - 80,000; Full time

Job description

With a legacy of engineering excellence, Hewland Engineering Ltd. continues to lead the way in high-performance transmission solutions, supporting motorsport teams, performance car constructors, and innovators in hybrid and electric transportation. Our comprehensive offerings include off-the-shelf and bespoke products, design consulting, and manufacturing expertise, underpinned by a commitment to exceptional customer service.

As part of our ongoing expansion, we are seeking an Operations Manager to drive operational excellence and support the growth of our manufacturing capabilities, ensuring the delivery of high-quality, reliable products to our global customers.

Duties and Responsibilities

1. Operational Leadership:
   Maintain clear and effective communication with management, staff, and vendors to ensure smooth and efficient operations.
   Actively pursue and align departmental activities with the company’s strategic and operational objectives.
   Oversee operational activities to ensure adherence to project timelines and budgets.
2. Process Improvement & Quality Assurance:
   Develop, implement, and maintain robust quality assurance protocols.
   Enhance the efficiency of existing processes and procedures to optimize organizational capacity.
   Collaborate with internal departments, such as Production Engineering, to drive process improvements and operational performance.
3. Workforce Management & Development:
   Track staffing requirements and manage recruitment to meet operational demands.
   Support and develop the shop floor workforce through appraisals, pay reviews, HR support, and development plans.
   Foster a culture of continuous improvement, driving positive change across teams.
4. Customer Experience & Issue Resolution:
   Communicate customer issues with the operations team and devise solutions to improve the customer experience.
   Actively address and resolve customer complaints, ensuring high satisfaction levels.
5. Planning & Support:
   Support the generation, review, and monitoring of progress against the operations delivery plan.
   Work closely with the management team to set and implement policies, procedures, and systems, ensuring effective execution.
   Provide critical support to the Production Manager across all operational areas.

Required Skills and Attributes

1. Strong background in engineering with experience in manufacturing or related fields.
2. Demonstrated leadership abilities with prior team management experience.
3. Excellent organizational skills with the ability to prioritize effectively in a dynamic environment.
4. Strong communication and interpersonal skills, fostering collaboration across teams.
5. Results-driven and self-motivated with a focus on achieving operational excellence.
6. Effective problem-solving and decision-making capabilities.
7. Proficiency in PC tools, particularly Microsoft Excel, with the ability to analyze and present data.
8. A passion for driving positive change and fostering professional development within teams.

Preferred Qualifications and Experience

1. HNC or equivalent in an Engineering-related discipline.
2. Proven experience in leadership roles within a manufacturing or engineering environment.