Operations Manager

Premier Recruitment Solutions; Lowestoft; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training and development

Growth opportunities

Autonomy to make an impact

Supportive senior leadership

Job summary

Premier Recruitment Solutions in Lowestoft is seeking an experienced Operations Manager to oversee a portfolio of elderly care homes, driving performance, improving care standards and ensuring regulatory compliance.

You will support Home Managers, lead multi-site teams, monitor budgets and occupancy, and deliver person-centred care and positive resident outcomes across the region, with clear leadership and development of staff.

Qualifications

• Experience leading operations in elderly care settings.
• Strong knowledge of CQC regulations and compliance.
• Proven ability to manage budgets and improve performance.
• Leadership and people-management skills.

Responsibilities

• Oversee day-to-day operational performance of multiple care homes.
• Support and mentor Home Managers to ensure quality outcomes.
• Ensure services comply with CQC regulations and standards.
• Monitor budgets, occupancy, staffing levels and financial performance.
• Implement improvement plans and support inspections and audits.
• Promote resident wellbeing and person-centered care; develop staff.
• Build relationships with residents, families, commissioners and external professionals.
• Analyse KPI data and report to senior leadership.
• Support recruitment, retention and succession planning across services.

Skills

Operational leadership

Multi-site management

CQC regulations

Budget management

Staff development

Communication

Driving licence

Nurse qualification beneficial

Job description

Operations Manager (116118) Lowestoft, England

Salary: GBP60000 - GBP65000 per annum

Operations Manager – Care Homes

Location: Lowestoft

Overview

An exciting opportunity has arisen for an experienced Operations Manager to join a large elderly care provider overseeing a portfolio of residential and nursing homes.

The successful candidate will be responsible for driving operational performance, ensuring high standards of care and compliance, supporting Home Managers, and helping deliver excellent outcomes for residents and staff across the region.

This role would suit an experienced multi-site manager with a strong background within elderly care and a passion for quality improvement and people leadership.

Key Responsibilities

• Oversee the day-to-day operational performance of multiple care homes.
• Support and mentor Home Managers to achieve strong compliance and quality outcomes.
• Ensure services operate in line with CQC regulations and industry standards.
• Monitor budgets, occupancy, staffing levels, and overall financial performance.
• Implement improvement plans and support homes through inspections and audits.
• Promote a positive culture focused on resident wellbeing, person-centred care, and staff development.
• Build strong relationships with residents, families, commissioners, and external professionals.
• Analyse KPI data and provide regular operational reports to senior leadership.
• Support recruitment, retention, and succession planning across services.

Requirements

• Previous experience in an Operations Manager or multi-site management role within elderly care.
• Strong understanding of CQC regulations and compliance requirements.
• Experience managing budgets and improving operational performance.
• Excellent leadership, communication, and organisational skills.
• Ability to support, motivate, and develop management teams.
• Full UK driving licence required.
• Nurse qualified (RGN/RMN) beneficial but not essential.
• Experience overseeing both residential and nursing services.

What's on Offer

• Competitive salary package
• Supportive senior leadership team
• Ongoing training and development
• Opportunity to join a growing care organisation
• Autonomy to make a genuine impact across services