Operations Manager

MTS Cleansing Services Ltd; Loughborough; In loco; GBP 34.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

20 days holiday + bank holidays

Uniform

Company pension

Death In Service

Free on-site parking

Referral programme

Modern equipment

Descrizione del lavoro

MTS Cleansing Services Ltd is seeking an experienced Operations Manager to lead the drainage operations team at our Leicester site, driving performance, safety and client satisfaction. You will manage staffing, training and development, oversee budgets and resources, and coordinate with drivers, contractors and clients to meet SLAs and reporting requirements.

The role requires strong leadership, excellent communication, data analysis skills and a track record of improving operational performance

Competenze

• CITB or IOSH Managing Safety certification required.
• SMSTS certification preferred.
• Proficient in MS Word, Excel, Project, PowerPoint and Outlook.

Mansioni

• Lead, manage and develop the drainage operations team, ensuring high standards of performance, safety and professionalism.
• Manage staffing, training, competency and ongoing development of team members.
• Support and motivate operational, transport and support staff, dealing with performance or employee issues alongside HR and senior management.
• Monitor operational performance, identify areas for improvement and provide clear and accurate reports to management and clients.
• Lead regular operational review meetings with employees, contractors and clients.
• Ensure all work complies with health & safety, quality, environmental and company standards.
• Promote a strong SHEQ culture across the operation, including completing regular safety tours and monitoring key SHEQ performance measures.
• Manage departmental budgets, resources and staffing effectively.
• Coordinate tanker and jetting vehicle movements during operational incidents, taking a lead role when additional support is required.
• Ensure client service levels and contractual requirements are consistently met, including response times, resolution times and reporting.
• Maintain strong working relationships with clients, contractors, colleagues and other key stakeholders.
• Work closely with other managers to ensure operational plans support wider business objectives.
• Support the development and implementation of company policies, strategies and continuous improvement initiatives.
• Keep up to date with industry best practice and identify opportunities to improve operational performance and service delivery.
• Provide timely updates and information to clients during operational incidents and briefings.
• Carry out management responsibilities in line with legal, ethical and company requirements.

Conoscenze

Leadership

People management

Communication

Data analysis

Budgeting

Planning

Stakeholder management

Problem solving

Formazione

CITB or IOSH Managing Safety

SMSTS certification

Strumenti

MS Word

Excel

Project

PowerPoint

Outlook

Descrizione del lavoro

Responsibilities

• Lead, manage and develop the drainage operations team, ensuring high standards of performance, safety and professionalism.
• Manage staffing, training, competency and ongoing development of team members.
• Support and motivate operational, transport and support staff, dealing with performance or employee issues alongside HR and senior management.
• Monitor operational performance, identify areas for improvement and provide clear and accurate reports to management and clients.
• Lead regular operational review meetings with employees, contractors and clients.
• Ensure all work complies with health & safety, quality, environmental and company standards.
• Promote a strong SHEQ (Safety, Health, Environment & Quality) culture across the operation, including completing regular safety tours and monitoring key SHEQ performance measures.
• Manage departmental budgets, resources and staffing effectively.
• Coordinate tanker and jetting vehicle movements during operational incidents, taking a lead role when additional support is required.
• Ensure client service levels and contractual requirements are consistently met, including response times, resolution times and reporting.
• Maintain strong working relationships with clients, contractors, colleagues and other key stakeholders.
• Work closely with other managers to ensure operational plans support wider business objectives.
• Support the development and implementation of company policies, strategies and continuous improvement initiatives.
• Keep up to date with industry best practice and identify opportunities to improve operational performance and service delivery.
• Provide timely updates and information to clients during operational incidents and briefings.
• Carry out management responsibilities in line with legal, ethical and company requirements.

Qualifications and Certifications

• CITB or IOSH Managing Safety.
• SMSTS certification.
• Competent in MS Word, Excel, Project, PowerPoint, and Outlook.
• Strong leadership and people-management skills.
• Excellent communication and relationship-building skills.
• Ability to analyse data and produce accurate reports.
• Strong organisational and planning skills.
• Experience managing budgets and resources.
• Ability to work under pressure and manage multiple priorities.

Desirable Qualifications

• Additional SHEQ-related training or certifications.
• Management or leadership qualifications (e.g., ILM, NVQ).
• Knowledge or experience of drainage, tankering or jetting operations.
• Strong data analysis and reporting skills.
• Good negotiation and conflict-resolution skills.

Experience – Essential

• 3-5 years' experience in an operational management role.
• Experience managing field-based teams, ideally within a service delivery or utilities environment.
• Proven experience improving operational performance and meeting SLAs.
• Experience managing SHEQ requirements and promoting high safety standards.
• Experience leading or chairing operational and review meetings.

Experience – Desirable

• Experience working within an IMS-certified organisation.
• Experience in incident management or emergency response.
• Experience working with SHEQ teams to promote and develop a strong safety culture

Location

Charnwood Edge Business Park, Syston Rd, Cossington, Leicester LE7 4UZ

Line Reporting

STW General Manager

Shift

Monday - Friday 07:00am - 17:00pm (1Hour Unpaid Lunch) 50hour contracted week.

Salary

£38,000 Annually

Benefits

• 20 days holiday plus bank holidays
• MTS Uniform
• Company pension
• Death In Services
• Free parking / On-site parking
• Referral programme
• Modern, well-maintained equipment
• Strong focus on health, safety, and employee wellbeing
• Long-term career progression and job security