Operations Manager

Asda; London Borough of Wandsworth; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Colleague discount

Discretionary company bonus scheme

Electric car scheme

Eye test for you and nominated user

Pension

Job summary

Asda is seeking an Operations Manager in Roehampton to lead daily store operations across Ambient and Fresh departments, George and General Merchandising. You will drive site performance through robust processes, coaching, and data-driven decision-making.

You will be responsible for delivering excellent customer experience, managing large teams, and ensuring compliance while maintaining a positive, high-energy work environment. This role offers a competitive salary and extensive benefits.

Qualifications

• Execution and result-focused: deliver tasks right first time, with pace and accuracy.
• Commercial awareness: manage availability, waste and shrink with action plans.
• Coaching leadership: develop and mentor store leaders for higher standards.
• Organised and efficient: prioritise, delegate and meet briefs on time.
• Collaborative: work across teams to ensure a smooth operation.
• Data-driven: use insights to drive improvements and compliance.

Responsibilities

• Lead store operations to deliver excellent execution across Ambient and Fresh departments and George/General Merchandising.
• Embed routines to improve availability, reduce waste and shrink, and monitor KPIs for performance.
• Coach and develop managers and teams, creating a high-performing culture focused on customer service.

Skills

Execution

Commercial awareness

Coaching leadership

Organised

Collaborative

Data-driven

People management

Job description

Job Title

Operations Manager

Location

Roehampton

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Operations

Closing Date

1 November 2026

At Asda we want you to Find Your Everything. As our Operations Manager, you’ll deliver excellent execution across the store and embed consistent routines that deliver availability, waste and shrink.

You’ll review store process to deliver great metrics and KRAs for availability, waste and shrink by embedding routine and process across the shop floor, adhering to contract base management and wage control whilst leading and coaching our managers and teams to deliver excellent store standards across Ambient and Fresh departments as well as George and General Merchandising in our large format stores.

As an Operations Manager, you lead with heart, building self-esteem by recognising effort, attitude, and growth, creating an environment where people feel valued, trusted, and motivated to step up. You listen with empathy, respond with care, and create space for open, respectful conversations on the shop floor and beyond.

You’re transparent in your decisions, clearly sharing the “why” and inviting your team to solve challenges together. You support your team by coaching through questions, encouraging ownership, and celebrating initiative. You believe in creating a culture of always serving with heart and pride, driving the stores selling agenda with healthy competition across the trading floor by bringing the “Asdaness” to work every day.

What qualities you’ll need:

• Execution and result-focused: You’re passionate about getting things done right, first time, every time displaying resilience, focus and passion for the business and holding your managers to account.

• Commercial awareness: You understand how availability, waste, and shrink impact performance—and you know how to improve them, leading the shrink agenda through the team and driving standards and inputs as well as acting on opportunity with clear actions. Ensure POS one best way is followed across the store delivering strong value message for our customers.

• Coaching and Leadership: Coach and support your leadership team on delivering brilliant shopfloor standards and develop our future talent by engaging and coaching your team to constantly improve routine and process whilst creating a culture of serving our customers with personality, heart and pride, and get one more item in every basket.

• Organised and efficient: You thrive in a fast-paced environment and know how to prioritise and delegate effectively to ensure promotional activity is landed to brief and on time by the team.

• Collaborative: You work across teams to ensure smooth operations and a seamless customer experience.

• Data-driven: You use insight to make informed decisions and drive operational improvements, lead the shrink agenda by driving standards and ensure the store remains legal and complaint for customer and colleagues

What you’ll bring:

• Experience managing diverse teams in a large-format retail environment with energy and pace.

• Strong operational knowledge across food and non-food departments.

• A track record of improving availability, reducing waste, and managing shrink.

• Confidence in developing large teams and managing change through leadership and building resilience.
• Experience managing ER cases and understanding HR policies and processes.
• Strong organisational skills and exceeding customer service.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user

• Discretionary company bonus scheme

• Access to an enhanced electric car scheme

• Free eye test for you and your nominated user

• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover

• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more

• Company pension

• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

• Colleague recognition programme

• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas