Operations Manager

Jones Lang LaSalle Incorporated; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Jones Lang LaSalle is seeking an experienced Operations Manager for the Feltham Shopping Centre, where you'll lead facility management, ensuring operational excellence while complying with health and safety standards. This role is pivotal in enhancing customer experiences and involves financial management, stakeholder collaboration, and adherence to ESG strategies.

Qualifications

• Experience in facilities management is preferred.
• Requires H&S compliance experience.
• Good IT and numeracy skills are essential.

Responsibilities

• Lead and inspire service providers and contractors.
• Develop financial management and compliance strategies.
• Oversee safety and environmental statutory compliance.

Skills

Customer relations

Organizational skills

Discretion

Communication

Education

Tertiary qualification in facilities management

H&S qualification (IOSH or NEBOSH)

Tools

CAFM systems

Word

Excel

PowerPoint

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join JLL at the Exciting Feltham Shopping Centre!

We are seeking a dynamic and experienced Operations Manager to join our team at the vibrant Feltham Shopping Centre. This is a fantastic opportunity to make a real impact in a thriving retail environment, ensuring smooth operations and a positive experience for shoppers and tenants alike.

What this job involves:

As a Shopping Centre Operations Manager at JLL, you will lead, develop, and inspire service providers, contractors, and stakeholders, aligning their efforts with the asset strategy. You will take ownership and responsibility for the delivery of financial management, contract costs analysis, and performance delivery of SLAs and material KPIs within allocated contracts, budgets, and projects. A key aspect of this role is ensuring all Health and Safety and Environmental statutory elements are complied with, delivering managing agent and client best practice procedures. You will also ensure ESG strategies are delivered within time frames and budget, working closely with colleagues, clients, and stakeholders to optimize all deliverables across multiple site-based disciplines. At JLL, we are collectively shaping a brighter way – for our clients, ourselves, and our fellow employees, and this role is at the forefront of that mission.

What your day-to-day will look like:

Overseeing all Facilities and appointed service contractor management to maintain high standards.

Maintaining accurate training records for service delivery site-based staff and ensuring all third-party statutory licensing and qualifications are up to date.

Ensuring that all insurer’s requirements are complied with to mitigate risk.

Liaising with CM/DCD and the managing agent’s procurement teams reporting back on service provider performance.

Preparing and delivering operational reports as required to keep stakeholders informed.

Managing all work permits in line with managing agent and client requirements.

Assisting the CM/DCD in the development of and compliance with the Asset's emergency planning and business resumption plan.

Ensuring all fire safety strategy is maintained at all times.

Overseeing all accident and incident reporting, including insurance and statutory forms and procedures.

Ensuring energy consumption is monitored and actively seeking methods to reduce consumption.

Ensuring all Assets waste is monitored and actively seeking to reduce output and ensure maximum recycling rates are achieved.

Forming part of the duty management Rota.

Required Qualifications:

Tertiary qualification preferably related to facilities management or technical services.

Ideally a recognised and certificated H&S qualification (IOSH or NEBOSH) or relevant experience in a H&S focused environment with responsibility for managing H&S, Environmental, and ESG compliance

Good administrative and IT skills (Word, Excel PowerPoint and CAFM systems).

Good numeracy skills with relevant experience setting and managing budgets, meeting deadlines, and working within financial limits.

Strong customer relations skills, and ability to work and integrate into an already established team.

We believe the most effective teams are built when everyone is empowered to thrive, so a collaborative spirit is key.

Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information.

Preferred Qualifications:

Experience of contract procurement and management of contractors.

Strong organisational skills – ability to multitask and prioritise workload.

Ability to work on own initiative, to listen, and willingness to learn.

Team player – maintain close working relationships with all other employees of the business to assist in the facilitation of projects.

Results and achievement orientated to high standards.

Knowledge of environmental management and sustainability practices.

What sets JLL apart is our culture of collaboration, locally and across the globe; experience working in a matrix environment is a plus.

Location:

On-site –Feltham, GBR

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join JLL at the Exciting Feltham Shopping Centre!

We are seeking a dynamic and experienced Operations Manager to join our team at the vibrant Feltham Shopping Centre. This is a fantastic opportunity to make a real impact in a thriving retail environment, ensuring smooth operations and a positive experience for shoppers and tenants alike.

What this job involves:

As a Shopping Centre Operations Manager at JLL, you will lead, develop, and inspire service providers, contractors, and stakeholders, aligning their efforts with the asset strategy. You will take ownership and responsibility for the delivery of financial management, contract costs analysis, and performance delivery of SLAs and material KPIs within allocated contracts, budgets, and projects. A key aspect of this role is ensuring all Health and Safety and Environmental statutory elements are complied with, delivering managing agent and client best practice procedures. You will also ensure ESG strategies are delivered within time frames and budget, working closely with colleagues, clients, and stakeholders to optimize all deliverables across multiple site-based disciplines. At JLL, we are collectively shaping a brighter way – for our clients, ourselves, and our fellow employees, and this role is at the forefront of that mission.

What your day-to-day will look like:

• Overseeing all Facilities and appointed service contractor management to maintain high standards.

• Maintaining accurate training records for service delivery site-based staff and ensuring all third-party statutory licensing and qualifications are up to date.

• Ensuring that all insurer’s requirements are complied with to mitigate risk.

• Liaising with CM/DCD and the managing agent’s procurement teams reporting back on service provider performance.

• Preparing and delivering operational reports as required to keep stakeholders informed.

• Managing all work permits in line with managing agent and client requirements.

• Assisting the CM/DCD in the development of and compliance with the Asset's emergency planning and business resumption plan.

• Ensuring all fire safety strategy is maintained at all times.

• Overseeing all accident and incident reporting, including insurance and statutory forms and procedures.

• Ensuring energy consumption is monitored and actively seeking methods to reduce consumption.

• Ensuring all Assets waste is monitored and actively seeking to reduce output and ensure maximum recycling rates are achieved.

• Forming part of the duty management Rota.

Required Qualifications:

• Tertiary qualification preferably related to facilities management or technical services.

• Ideally a recognised and certificated H&S qualification (IOSH or NEBOSH) or relevant experience in a H&S focused environment with responsibility for managing H&S, Environmental, and ESG compliance

• Good administrative and IT skills (Word, Excel PowerPoint and CAFM systems).

• Good numeracy skills with relevant experience setting and managing budgets, meeting deadlines, and working within financial limits.

• Strong customer relations skills, and ability to work and integrate into an already established team.

• We believe the most effective teams are built when everyone is empowered to thrive, so a collaborative spirit is key.

• Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information.

Preferred Qualifications:

• Experience of contract procurement and management of contractors.

• Strong organisational skills – ability to multitask and prioritise workload.

• Ability to work on own initiative, to listen, and willingness to learn.

• Team player – maintain close working relationships with all other employees of the business to assist in the facilitation of projects.

• Results and achievement orientated to high standards.

• Knowledge of environmental management and sustainability practices.

• What sets JLL apart is our culture of collaboration, locally and across the globe; experience working in a matrix environment is a plus.

Location:

On-site –Feltham, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call + 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .

Activate your Personal JLL Job Alerts

Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visitjll.com .