Operations Manager

Compass Group UK & Ireland; London; On-site; GBP 65,000 - 75,000; Full time

Job summary

A leading catering company in London is seeking a dynamic Operations Manager to oversee its contracts and ensure exceptional service quality. This role requires a minimum of 3 years of experience in B&I contract catering and offers a competitive salary with engaging perks. As part of a vibrant team, you'll drive operational excellence and foster strong client partnerships, shaping the future of the business.

Benefits

Free food

Casual dress

Team events

Wellbeing support

Qualifications

• At least 3 years' experience in B&I contract catering management.
• Natural team leader who improves performance.

Responsibilities

• Manage day-to-day operations across London contracts.
• Ensure high service levels and client satisfaction.
• Lead and inspire teams.

Skills

Client relationship management

Team leadership

Operational excellence

Decision-making

Job description

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Job Introduction

We're a London-based catering company that's well established, but still has that agile, start-up hunger. Think big dreams, bold flavours, and a 3-year growth plan that's genuinely freaking amazing. That's where you come in.

We're on the hunt for a brilliantly ambitious, wildly capable Operations Manager who knows the B&I catering world like their own kitchen drawer. Someone who loves smashing expectations, dodges the status quo like it's last week's buffet, and can lead a team with equal parts passion and precision.

What's the deal?

You'll be running the show across our central London contracts-current and shiny new ones. This means keeping clients delighted, teams energised, and service levels soaring beyond "just great" into "how are they even doing that?"

You'll need to bring your A-game (and your B&I experience) to juggle:

• Day-to-day operations that sing like a well-oiled (and well-fed) machine
• Client relationships that go beyond polite emails and into true partnerships
• Teams that love coming to work (and not just for the food)
• A relentless focus on standards, details, and delivering excellence with flair

You'll thrive here if you:

• Live for fast-paced environments and challenge is your middle name
• Are obsessed (in a healthy way) with food, service, and making things better-always
• Have a few great stories about how you implemented systems that actually worked
• Can wrangle P&Ls, KPIs, and budgets without breaking a sweat
• Lead from the front, get your hands dirty, and inspire teams to go the extra mile (and love doing it)

We're after someone who's:

• A foodie at heart, with at least 3 years' experience in B&I contract catering management
• A natural team leader who's turned 'good' into 'brilliant'
• Commercially savvy with sharp decision-making skills
• Bursting with ideas and brave enough to push them forward (even if it means shaking things up)

We want the wow factor. Someone who brings energy, innovation and just the right amount of rebelliousness to challenge the norm and shape the future of our business.

In return, you'll get:

• A full-time, permanent role (hello, stability!)
• A competitive salary starting at £65,000+
• Delicious perks: think free food, casual dress, and team events that are actually fun
• Proper support for your wellbeing
• A workplace that genuinely values your voice, ideas, and career journey

This is your chance to step into a role where you're not just a cog in the machine-you're building the damn thing (with style).

Ready to break the mould with us? If you've got the skills, the spark, and the hunger to make a real mark in the B&I space, we want to hear from you.

Let's create something amazing.

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2606/43030001/52747041/SU #Grazing

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!