Operations Manager

Bailies Coffee Roasters; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Bailies Coffee Roasters is seeking an Operations Manager to lead and innovate in a vibrant coffee shop environment. This role involves streamlining operations, empowering the team, and ensuring financial success while upholding a fun and inclusive culture. If you have a passion for coffee and a knack for management, join us in making every day an adventure in operations.

Benefits

SCA Training provided

Vibrant workplace culture

Growth and development opportunities

Qualifications

• Solid operational or management experience, preferably in speciality coffee.
• A true team player with a positive approach.
• Detail-oriented with a knack for process optimisation.

Responsibilities

• Streamline daily operations and optimise processes.
• Mentor and motivate a diverse team of coffee lovers.
• Oversee budgets and drive financial success.

Skills

Operational Management

Team Leadership

Problem-Solving

Financial Oversight

Customer Service Excellence

Creativity

Job description

We are a small independent group of 6 coffee shops, more than just a coffee company—we’re a close-knit family of coffee enthusiasts who celebrate creativity, connection, and the joy of every perfectly brewed cup. Here, passion meets play, and work feels like hanging out with friends who share a love for great coffee and memorable experiences.

Role Overview

Are you someone who lights up a room and turns everyday tasks into exciting challenges? As our Operations Manager, you’ll be the secret ingredient that keeps our team energized. You’ll lead, innovate, and ensure our operations run smoothly, all while maintaining a vibrant, fun, and inclusive culture.

What You’ll Be Doing

1. Championing Operational Brilliance: Streamline daily operations with flair, optimizing processes to reflect our high standards and friendly vibe.
2. Empowering Our Team: Mentor, motivate, and build an environment where fun and productivity go hand in hand, making everyone feel they belong.
3. Driving Financial Success: Oversee budgets and identify opportunities for profitable growth, while prioritizing our team-first ethos.
4. Upholding Safety & Compliance: Ensure health, safety, and food hygiene standards are met, creating a secure environment for staff and customers.
5. Enhancing the Customer Journey: Work with the team to craft memorable experiences and continuously improve service excellence.
6. Sparking Innovation: Collaborate with leadership to brainstorm and implement new initiatives, elevating our shops.

Who You Are

• Experienced & Passionate: You have solid operational or management experience, preferably in specialty coffee, and a drive to innovate.
• A True Team Player: Charismatic and positive, believing fun and productivity are complementary.
• Detail-Oriented & Strategic: Skilled in problem-solving and process optimization, with a focus on the human element.
• Numbers & People Person: Comfortable with financial oversight and inspiring others.
• Coffee Connoisseur: A genuine love for coffee that resonates with our team and guests.

Why You’ll Love It Here

• Vibrant Culture: Join a workplace where laughter, teamwork, and making a difference are daily norms.
• Growth & Opportunity: Develop professionally with us, supported by in-house SCA training from our AST.

If you’re energized by creativity, collaboration, and caffeinated excellence, and eager to lead with your ideas and enthusiasm, we’d love to have you on board. Let’s make every day an adventure in operations.