Operations Manager

UCL Eastman Dental Institute; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

A leading educational institution in London seeks an Operations Manager to lead a team in delivering Professional Services effectively. The role demands exceptional administrative skills, proven leadership, and the ability to interact with various stakeholders. Benefits include generous holiday, a pension scheme, and on-site facilities.

Benefits

41 days holiday

Defined benefit pension scheme

On-site gym

Employee assistance programme

Qualifications

• Experience in providing excellence in administration and support services.
• Successful record of line management and staff development.
• Comfortable liaising with staff and external contacts.

Responsibilities

• Lead a team of nine staff providing effective delivery of Professional Services.
• Ensure operational support service functions are delivered efficiently.
• Interact with internal and external stakeholders.

Skills

Administrative excellence

Leadership skills

Interpersonal skills

Decision-making

Job description

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Operations Manager

The Operations Manager is responsible for leading a team of nine staff providing effective delivery of Professional Services within BSEER, relating to: Human Resources, finance, facilities, space management, and IT. They will ensure that all operational support service functions are delivered efficiently, responsively, and professionally, supporting excellence in teaching, research, and enterprise.

This is a busy role in a fast-paced environment. The post holder must be efficient, organized, and attentive to detail. The role requires interaction with many internal and external stakeholders. A professional attitude, willingness to help, and a positive outlook are essential for executing the duties effectively.

This role is a permanent position, available from 1 September.

If you have any queries regarding the vacancy or the application process, please contact us. For specific questions about the role, please contact Philippa Shallard.

UCL welcomes applications from international applicants and can sponsor individuals requiring a visa, subject to meeting eligibility requirements under UK Visas and Immigration legislation.

About you

You will have experience promoting and providing excellence in administration and support services. You will have a successful record of line management and staff development, with proven leadership and motivational skills. The ability to take initiative, make decisions with sound judgment, and excellent interpersonal skills, including diplomacy and discretion, are essential. You should be comfortable liaising with staff and external contacts at all levels.

What we offer

Alongside the exciting opportunities of this role, we offer some great benefits, including:

• 41 days holiday (27 days annual leave, 8 bank holidays, and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Relocation scheme for certain posts
• On-site gym
• Enhanced maternity, paternity, and adoption pay
• Employee assistance programme: Staff Support Service